I have been a loyal customer of Marks Electrical, having ordered multiple appliances from them in the past. However, my most recent experience has been extremely disappointing and has completely...
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Chris
Marks Electrical
1 year ago
Good Morning,
Thank you for your review and I am sorry your item became faulty and you are unhappy with the reduction on your credit which does fall in line with the Consumer Rights Act 2015.
For an item over 6 months old, the retailer has the right to make a reduction to any credit or refund in line with the "Fair Use" section of the act, and the act does state the below for any item between 6 months and 6 years old:
"Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty."
The uplift number provided only has a limited time with which to return the item to us, once this has expired we will be unable to accept a return on the item.
Kind Regards
Marks Electrical Customer Services Team
Product reviews
Date of purchase: 20/04/2020
5
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BS
Barbara Sheldon
Feefo Verified
2 years ago
Product reviews
Date of purchase: 12/03/2024
0
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RP
RAYMOND PRIDDY
Feefo Verified
2 years ago
What RAYMOND PRIDDY said about Marks Electrical:
Paid for a connection that we did not receive, very disappointing
Chris
Marks Electrical
2 years ago
Good Afternoon,
Thank you for taking the time to leave a review and we are sorry there was an issue with installation of the item.
Having reviewed the order we cannot see any payment was made for an installation service however if you would like to call customer services on 0116 2515515 option 2 then option 1 we would be more than happy to look into this for you.
We look forward to hearing from you and once again we are very sorry for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team
Product reviews
Date of purchase: 12/03/2024
0
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IO
Irene Owen
Feefo Verified
Fulham
2 years ago
What Irene Owen said about Marks Electrical:
Company was informed no lift first floor driver was not informed arrive on his own luckily we had a visitor who was able to help get cooker up stairs and into our flat
Product reviews
Date of purchase: 15/03/2024
1
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Trusted Customer
Feefo Verified
2 years ago
They did the job very well
Product reviews
Date of purchase: 14/03/2024
1
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KR
KARL ROUGHLEY
Feefo Verified
2 years ago
What KARL ROUGHLEY said about Marks Electrical:
Prompt polite & professional service. Much appreciated. Arrived when they said they would.
Excellent communication throughout all process , excellent fast delivery of washing machine . Dellivered carefully by very friendly and helpfull delivery drivers .
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices..
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices..
