Thank you for being our guest and for travelling with Luxury Gold. We hope you will travel with us again.
Date of purchase: 18/03/2026
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Trusted Customer
Feefo Verified
1 month ago
Beware of tips - tips to the drivers and tour guide are not included in the cost of the package. They should be, even if it means the tour becomes a little more expensive. It is very embarrassing...
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Kim Devereux
Luxury Gold
1 month ago
Thank you very much for travelling with us and for sharing your feedback.
We are pleased to hear that you found the journey through Vietnam to be thorough and comprehensive. At the same time, we sincerely appreciate your comments regarding tipping. We understand that practices can vary widely, and we are sorry to learn that this aspect detracted from your overall experience. While gratuities for Coach Drivers and Travel Concierges are not included, we recognise how this may feel less than optional and can cause discomfort, particularly for those from non-tipping cultures.
Your feedback is invaluable, and we will ensure it is shared with our team as we continue to review how we communicate and structure gratuities for greater clarity and ease.
Thank you once again for your thoughtful comments, and we hope to welcome you again in the future.
Date of purchase: 15/03/2026
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1 month ago
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Mantombi
Luxury Gold
1 month ago
Thank you for sharing your feedback on your recent Luxury Gold experience in Vietnam. It is a pleasure to hear that the itinerary, including highlights such as Ha Long Bay, the Cu Chi tunnels, Ben Xuan Garden Theatre, and Hoi An, contributed meaningfully to your journey. The positive comments on the group dynamic, cuisine, and the hospitality of the Vietnamese people are much appreciated. Your observations will be shared with the Operations Department to ensure consistently high standards. We hope your memories of this trip remain with you for years to come.
Date of purchase: 15/03/2026
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John Moffitt
Feefo Verified
USA
1 month ago
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Mantombi
Luxury Gold
1 month ago
Thank you for your thoughtful feedback. We appreciate your recognition of our Travel Concierge and take note of your comments regarding the emphasis on historical shrines. Your observations are invaluable as we continually seek to refine our itineraries and ensure a balanced experience for all participants.
We’ve had the most amazing trip through India-so well organised with fantastic itinerary and incredible places along the way. The driver was great and our attendant looked after us so well the whole...
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Mantombi
Luxury Gold
1 month ago
Thank you for taking the time to share your detailed feedback regarding your recent journey through India with us. We are truly pleased to hear that you found the itinerary well organised and the accommodation of a high standard, and that our on-the-road team provided attentive service throughout your travels.
We sincerely regret, however, that the coach did not meet your expectations, particularly given the Luxury Gold standard. Your comments about comfort, space, and the lack of a speaker system are extremely valuable, and we recognise the impact this had on your overall experience. Please rest assured that your observations will be shared directly with our Operations Department as we continually strive to improve.
We also appreciate your suggestions concerning the itinerary and the opportunity to experience more aspects of everyday life in India. Thank you once again for your thoughtful review and for highlighting both the strengths and areas for improvement.
Thank you for sharing your feedback. We are pleased to learn that you felt well cared for and secure throughout your experience. Your comments are greatly appreciated and will be shared with the team to continue upholding high standards of service.
Fantastic. Great itinerary, nice pace, nice balance of guided vs free time and exceptional experiences with local people that helped communicate what life in Japan is like now and in the past
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Mantombi
Luxury Gold
1 month ago
Thank you very much for your thoughtful review. We are pleased to hear that the itinerary and balance between guided activities and free time enhanced your experience, and that interactions with local people provided meaningful insight into Japanese culture. Your feedback is greatly appreciated.
Date of purchase: 09/03/2026
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Leta Ciavaglia
Feefo Verified
USA
2 months ago
What Leta Ciavaglia said about Luxury Gold:
We had a great tour director *personal info removed by Feefo*. He had a tremendous love for his country and it showed. We reaped the benefits of his knowledge.
Product reviews
Mantombi
Luxury Gold
2 months ago
Thank you very much for sharing your feedback. We are pleased to hear that you appreciated the Travel Concierge’s expertise and the quality of the accommodations. Your comments regarding opportunities for independent exploration and the frequency and standard of restroom breaks are invaluable. We will certainly take these observations into consideration as we continue to refine our tours. Thank you once again for your thoughtful input.
Thank you for taking the time to share your valuable feedback regarding your recent journey to Egypt. It is wonderful to hear that you found the historical sites and the Nile cruise so inspiring and memorable. Your perspective as an experienced traveller is greatly appreciated, and your observations regarding the itinerary’s pace are noted; we recognise that a particularly full schedule can be demanding, even when the experiences are remarkable.
We also appreciate your constructive comments concerning the guidance. We strive for an environment where every question is welcomed and addressed with patience, and your suggestion will be taken into careful consideration as we continue to improve our services. Thank you once again for your thoughtful review.
Date of purchase: 14/02/2026
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Iris Alicea
Feefo Verified
2 months ago
What Iris Alicea said about Luxury Gold:
The airport and transportation services were fantastic!
Product reviews
Mantombi
Luxury Gold
2 months ago
Thank you for sharing your detailed feedback. We are pleased to hear that you appreciated the itinerary, the expertise of the Travel Director, and the quality of the transportation services. Your observations regarding the walking requirements and advance notice of Optional Excursions are most valuable, and we will ensure these aspects are communicated more clearly in future materials. We also acknowledge your concern about lunch arrangements and understand the importance of transparent and inclusive pricing. Your comments will be carefully considered as we strive to enhance the experience for all travellers.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.