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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

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Danielle Arthur

Melbourne

5 years ago

What Danielle Arthur said about Luxo Living:

Charged me twice for delivery and still no response

Not charge me twice for delivery. And refund me one of the delivery costs please? Danielle Arthur

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Danielle, Thank you for your feedback. We are very sorry to hear that you were charged twice. Unfortunately we have not seen any communication from you regarding this until now and upon checking I can see that there are 2 identical orders in our system for you. We have closed one and processed a full refund for you. You now only have 1 open order in our system. This issue might have been caused due to an internet lag or timed out page that was possibly refreshed and this may have caused you to accidently process 2 order. Our IT Team are further investigating this to see if it can be prevented from happening again. Kind Regards, Luxo Living Team

Date of purchase: 22/06/2020

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Christine C

Brisbane

5 years ago

What Christine C said about Luxo Living:

Easy Peasy

Great price, well set out for ease of use website and prompt comms for delivery inclusive of carrier and tracking number. Rug is nice and light.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 5 Star Review and great feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 22/06/2020

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Trusted Customer

5 years ago

Good service

Fast delivery and Easy to purchase online. Call centre had quick response and sorted out my issue fast.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your Amazing feedback. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 22/06/2020

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Trusted Customer

5 years ago

Amazing couch at an affordable price!

Excellent service. Quick delivery, I paid for same day delivery and my order was at my door step within a few hours. The lady at the warehouse was extremely friendly and helpful.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your Amazing feedback!! We are thrilled to hear that you are happy with the service received. We look forward to serving you again.

Product reviews

Date of purchase: 17/06/2020

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Trusted Customer

5 years ago

Misleading discounts, website issues

Their website gives a cheaper price before clicking on the buy now button, but when it's time to actually pay, the price goes up, and the company won't refund the difference.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your email. I have looked into your order and everything seems correct. The advertised price of the item at the time of your purchase was $459.00, plus a delivery fee of $82.45. You added a 5% discount via the promotional link which then took $22.95 off your order. Your order total of $518.50 is correct and included a 5% discount. Our prices are subject to change at any time without notice, so if you had a sale item sitting in your cart for an extended period of time and the sale ended, the sale price will not be reserved for you until the checkout is complete and the order is paid for. We are sorry if this is what may have happened in your case. Kind Regards, Luxo Living Team

Date of purchase: 21/06/2020

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Trusted Customer

5 years ago

Excellent service n same good quality as picture.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your Awesome feedback and 5 Star Review. We look forward to having you shop with Luxo Living again!

Date of purchase: 21/06/2020

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Ruth Birznieks

5 years ago

What Ruth Birznieks said about Luxo Living:

Did not receive the colour I thought I ordered. Good Delivery No explanation of straw like things received with the sheets.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are sorry to hear that you received the incorrect colour sheets. We will be in touch with you to resolve the matter. In regards to the extras you received in the bad, they re Food Bag Sealers. We popped a few in your delivery as a small freebie. See what they are here https://www.luxoliving.com.au/Search?keywords=bag+sealer

Date of purchase: 20/06/2020

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David Lammey

Brisbane

5 years ago

What David Lammey said about Luxo Living:

I did t re Wk e a confirmation email after making the purchase on the wkend

Didn’t get an order confirmation email in the purchase - but the money was withdrawn from my account.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are sorry that you didn't receive the order confirmation email. It may have landed in your junk folder. I have now resent this to you again.Kind Regards, Luxo Living Team

Date of purchase: 19/06/2020

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Elizabeth Pintur

5 years ago

What Elizabeth Pintur said about Luxo Living:

Immediate response, delivery & staff ready to assist.

Product reviews

Date of purchase: 19/06/2020

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Trusted Customer

5 years ago

Overall good service. Great communication

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your Awesome feedback and 4 Star Review. We look forward to having you shop with Luxo Living again!

Date of purchase: 19/06/2020

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Sollia 3 Seater Velvet Sofa - Navy BlueMore reviews of this product (4)View product websiteAmazing couch , beautiful soft velvet. Looks expensive but the price point was such a win. Was a bit sceptical at first because online shopping can be such a nightmare, so I ended up going to the...Read more

Martina Fabric Queen Bed with Storage Drawers - Light GreyMore reviews of this product (4)View product websiteLove the look now waiting to try

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