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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

Yes I would purchase from Luxo again. Very prompt shipping with an excellent carrier.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your Awesome feedback and 5 Star Review. We look forward to having you shop with Luxo Living again!

Date of purchase: 19/06/2020

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BK

Bree Koch

5 years ago

What Bree Koch said about Luxo Living:

Would be better if what you order online is what you actually get

Ordered a rug and got sent something totally different , emailed with no response had to ring and wait on hold for 20 mins to finally speak to someone to have it picked up and what I actually ordered...

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback and we are so sorry that you received the incorrect rug. It seems the product codes on the outer packaging were incorrect and our warehouse pickers were not aware that the incorrect rug was inside. As per checking on your case, I can see that we are arranging a collection and full refund since we do not have any stock left of the rug you have chosen. Again we sincerely apologise for this and we endeavour to have this resolved soon for you.

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback and we are so sorry that you received the incorrect rug. It seems the product codes on the outer packaging were incorrect and our warehouse pickers were not aware that the incorrect rug was inside. As per checking on your case, I can see that we are arranging a collection and full refund since we do not have any stock left of the rug you have chosen. Again we sincerely apologise for this and we endeavour to have this resolved soon for you.

Date of purchase: 19/06/2020

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Trusted Customer

5 years ago

Thank you Luxo Living

Placed my order easy online, received it well. When they say next day delivery it’s not always the case. Customer service was good when having to cancel an order last minute.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your Awesome feedback and 4 Star Review. We are glad that you were happy with the Customer Service received. With our Same Day/Next Day delivery services, this can be purchased as an upgrade where eligible. I can see that you had chosen our Premium Delivery service for an assisted delivery which has a standard delivery time frame of 2-10 working days. We are glad to see that your order was delivered within 5 days. We look forward to having you shop with Luxo Living again in the future.

Product reviews

Date of purchase: 18/06/2020

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RD

Rachel Dass

Melbourne

5 years ago

What Rachel Dass said about Luxo Living:

WORST DELIVERY SERVICE

I had the ultimate worst experience with this company. Paid $135 for delivery, only to be told that the couch will be left outside my apartment building because I didn't pay for PREMIUM delivery....

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Rachel, Thank you for your feedback. We are sorry that you are unhappy with the delivery service, however our website does state that The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging * HEAVY OR OVERSIZED ITEMS: Due to the nature of the items we sell (furniture) and our customers’ requirements for low cost delivery services, we book transport services with just one person on board the vehicle. You will need to provide enough assistance on your end with carrying items from the delivery vehicle to your door. If you have ordered a particularly large and heavy item such as a sauna or wine fridge, please ensure you have at least 3 or 4 people who can assist with lifting the cartons.Premium delivery is only available in certain areas.

Date of purchase: 18/06/2020

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LO

Laura O

Sydney

5 years ago

What Laura O said about Luxo Living:

super speedy delivery

Super speedy delivery

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your Awesome Feedback and 5 Star Review. We look forward to having you shop with us again!

Product reviews

Date of purchase: 18/06/2020

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Trusted Customer

5 years ago

service was fine

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback and 4 Star review. We are glad to hear that you are happy with our service.

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Ashley, We are sorry to hear that you were not satisfied with the product quality. We would like to take a look into this for you even though you have not submitted a warranty claim. One of our Support Representatives will be in touch via email to discuss the issues you have and will request photos so that we can work on resolving the matter for you. Kind Regards, Luxo Living Team

Date of purchase: 17/06/2020

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Trusted Customer

5 years ago

Love my new sofa!

Amazing customer service, which is rare with online companies! Thanks LuxoLiving, especially Karen, who changed my order without any fuss when I wanted a different coloured sofa. Also great and...

Luxo Living Reviews

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Delia 28cm Firm Euro Top Latex Mattress - QueenMore reviews of this product (1)View product websitevery comfortable mattress. good quality product.

Valo 2 Person Canadian Hemlock Carbon Fibre Home Sauna CabinMore reviews of this product (5)View product websiteHappy with the sauna. Takes a while to heat up to maximum. Very happy with the purchase though.

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