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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

SC

Samantha Chilcott

5 years ago

What Samantha Chilcott said about Luxo Living:

never purchasing from here again.

Absolutely appalling. My bunk beds were delivered half broken, half missing and some parts not meant for me. Still waiting on a new set and also a refund. Not to mention customer service regarding...

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are sorry that your item arrived with damages. Luxo Living provide Free Transit Insurance to all of our customers if in the unfortunate event your item is damaged during transit. I have looked into your claim and can see that you contacted us on 18/7/2020 and we sent you your claim details via email on the same day 18/7/2020. On the 21/7/2020 we advised you by email that a replacement BOX 1 was dispatched to you. As per the tracking, we can see that it has now been scanned into the Melbourne depot this morning (coming from Sydney). You should be receiving the delivery shortly, however we have lodged a query with Hunter Express on your behalf to see if they can provide an ETA. We are sorry that your item was damaged, however we have provided a speedy resolution for you under our Transit Insurance Policies.

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are sorry that your item arrived with damages. Luxo Living provide Free Transit Insurance to all of our customers if in the unfortunate event your item is damaged during transit. I have looked into your claim and can see that you contacted us on 18/7/2020 and we sent you your claim details via email on the same day 18/7/2020. On the 21/7/2020 we advised you by email that a replacement BOX 1 was dispatched to you. As per the tracking, we can see that it has now been scanned into the Melbourne depot this morning (coming from Sydney). You should be receiving the delivery shortly, however we have lodged a query with Hunter Express on your behalf to see if they can provide an ETA. We are sorry that your item was damaged, however we have provided a speedy resolution for you under our Transit Insurance Policies.

Date of purchase: 09/07/2020

0

Trusted Customer

5 years ago

Fab

Quick, reliable delivery.. inexpensive yet high quality! V happy with tv cabinet as it looks exactly as pictured and was easy to build.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 11/07/2020

0

CV

Claudene Villareiz

Dee Why

5 years ago

What Claudene Villareiz said about Luxo Living:

I’m not satisfied with the delivery

I had a bit of a hassle before I received the product. The first time it was delivered it wasn’t the same day that it mentioned it was coming so nobody was home when it was delivered. I received an...

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are extremely sorry that Hunter Express did not deliver your order on the date that they allowed you to select. We will certainly pass this feedback onto them.

Product reviews

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Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback. We are sorry to see that you are having troubles with the doors of your TV Cabinet. I can see that you have not yet opened a warranty claim so we will have a Support member contact you as soon as possible with some troubleshooting 1st to see if we are able to resolve the matter that way. Otherwise we will look into alternative resolutions for you.

Date of purchase: 25/06/2020

0

Trusted Customer

5 years ago

Quick delivery, the sheets were good quality and reasonably priced product

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Date of purchase: 01/07/2020

0

PV

Petrina Verma

5 years ago

What Petrina Verma said about Luxo Living:

Excellent customer service!

Beautiful products. Love my chairs. Great, friendly, efficient customer service.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your awesome feedback and 5 star rating. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 27/06/2020

0

Trusted Customer

5 years ago

Service was great, it was delivered in 3 business days, I couldn’t carry it inside so the delivery men helped me, amazing, thank you

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your awesome feedback and 5 star rating. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 09/07/2020

0

Trusted Customer

5 years ago

It was easy service

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your awesome feedback and 5 star rating. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 07/07/2020

0

Trusted Customer

5 years ago

Great product and delivered promptly.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your awesome feedback and 5 star rating. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 24/06/2020

0

Trusted Customer

5 years ago

Very happy

I would definitely shop with Luxo Living again. Great product range, reasonable prices and faster than expected delivery.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your awesome feedback and 5 star rating. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 26/06/2020

0

MR

M & R

Melbourne

5 years ago

What M & R said about Luxo Living:

Scam! Poor quality

No response to email regarding missing pieces. Bed slats splintered on first use. Despicable company. Out $500 on broken junk. Do not buy from them

Luxo Living Customer Servic

Luxo Living

5 years ago

We are extremely sorry that you received your bed with missing pieces. Your support Case worker will be in touch with you as soon as possible to provide you with an ETA on those missing parts. Regarding broken/splintered slats, we don't have any photos from you regarding this different matter so your case worker will request those upon contact with you. We are extremely sorry that this has happened to you, it was unintentional and you are covered by warranty to resolve these matters. We will be in touch with you shortly.

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

We are extremely sorry that you received your bed with missing pieces. Your support Case worker will be in touch with you as soon as possible to provide you with an ETA on those missing parts. Regarding broken/splintered slats, we don't have any photos from you regarding this different matter so your case worker will request those upon contact with you. We are extremely sorry that this has happened to you, it was unintentional and you are covered by warranty to resolve these matters. We will be in touch with you shortly.

Date of purchase: 29/05/2020

0

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Luxo 'Taavi' 2 Person Red Cedar Infrared SaunaMore reviews of this product (3)View product websiteVery nice sauna at a good price.

Gratiana Double Upholstered Velvet Headboard - GreenMore reviews of this product (1)View product websiteGood quality, reasonable price, great product range.

Septima and Fulvia Queen Bed & Headboard Package - InkMore reviews of this product (1)View product websiteMissing pieces, very low quality slats that broke and splintered midway through the first nights sleep. Emailed and called but no response. So upsetting!

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