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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

If I could I would give no star. Wrong delivery. no ownership. no rectifica

If I could I would give no star. Wrong delivery. no ownership. no rectification. no organisation. worst experience of my life

Luxo Living Customer Servic

Luxo Living

5 years ago

We are extremely sorry that you received the incorrect item on delivery. As per our emails with you we provided some options to resolve the matter and you have chosen to have the bed collected for a full refund. As per confirmation with the courier this is arranged for collection next week. Once we have collected the item, you will be receiving your full refund.

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

We are extremely sorry that you received the incorrect item on delivery. As per our emails with you we provided some options to resolve the matter and you have chosen to have the bed collected for a full refund. As per confirmation with the courier this is arranged for collection next week. Once we have collected the item, you will be receiving your full refund.

Date of purchase: 24/06/2020

0

IS

Isabella Smith

5 years ago

What Isabella Smith said about Luxo Living:

Efficient service and great quality product

Quick delivery-arrived a day before expected delivery.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for the 5 Star rating and awesome feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 26/06/2020

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Trusted Customer

5 years ago

Great Service, Quick delivery

Other than the last minute change in price, these guys were great

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for the 4 Star rating and awesome feedback. Yes unfortunately our Prices are subject to change at anytime without notice. We look forward to having you shop with us again!

Product reviews

Date of purchase: 14/06/2020

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UK

Umesh Khanal

5 years ago

What Umesh Khanal said about Luxo Living:

Product arrived on time as told. Quality of product is good. Installation is tricky as everything comes in same box without specification. And its get even harder when there was 2 screw missing inbox.

Luxo Living Customer Servic

Luxo Living

5 years ago

We would like to Thank you for your feedback. We are glad to hear that the service and quality side of things was good, however sorry to hear that you are missing some screws. I will have our team in touch with you straight away to have this resolved.

Product reviews

Date of purchase: 04/07/2020

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Trusted Customer

5 years ago

Luxo living service was great but the item is not good.

Luxo Living was very prompt in delivering and buying online was a breeze.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your 4 Star Service rating and feedback. We really appreciate it.

Product reviews

Date of purchase: 07/07/2020

0

Trusted Customer

5 years ago

Terrible service and still waiting for delivery of the correct order.

Extreemly poor communication to customers re: wrong deliveries, missing delivery dates and gave out my personal information to other buyers of your products. Still waiting for my order and phone...

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Emma,We are extremely sorry that you received the incorrect item. Upon checking Hunter Express tracking, it appears your correct delivery is out for delivery today. I will have one of our Support members contact you today to provide an update. Kind Regards, Luxo Living Team

Luxo Living Customer Servic

Luxo Living

5 years ago

I would like to touch base with you to follow up if you have now received the correct item and have successfully been able to set up and use? If so we would love an updated star rating on the product, or if you have any outstanding issues, please let me know and we will be in touch immediately to resolve for you.

Trusted Customer

5 years ago

Thankyou for the feedback- though i have now received the product i feel the service i received from your customer service team was very poor until I wrote a poor review for the public.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback and rating update. We appreciate this and so glad to hear that you are happy with your product. We are sorry that we failed in the service area. You feedback is greatly appreciated.

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Emma, We are extremely sorry that you received the incorrect item. Upon checking Hunter Express tracking, it appears your correct delivery is out for delivery today. I will have one of our Support members contact you today to provide an update. Kind Regards, Luxo Living Team

Luxo Living Customer Servic

Luxo Living

5 years ago

I would like to touch base with you to follow up if you have now received the correct item and have successfully been able to set up and use?If so we would love an updated star rating on the product, or if you have any outstanding issues, please let me know and we will be in touch immediately to resolve for you.

Trusted Customer

5 years ago

easy set up, as advertised in condition and very happy with the product.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you for your feedback and rating update. We appreciate this and so glad to hear that you are happy with your product. We are sorry that we failed in the service area. You feedback is greatly appreciated.

Date of purchase: 09/06/2020

0

SK

Steve Knight

5 years ago

What Steve Knight said about Luxo Living:

really easy to use web site and a good selection of products to choose from.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Rating and generous feedback. We look forward to having you shop with us again!

Product reviews

Date of purchase: 07/07/2020

0

DP

Danya Pearce

5 years ago

What Danya Pearce said about Luxo Living:

Not received my order

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Danya, We are sorry to see that you have provided us with a 1 Star Rating. At the time of placing your order, the Estimated dispatch date was advertised as Monday 20/07/2020. As per your website Order confirmation (which I have resent to you) the Estimated Delivery Date is Friday 24/07/2020 - Monday 03/08/2020. Your order is not yet overdue. We will be in touch with you by phone to see if you are no longer wanting to wait for your Pre Ordered item.

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Danya, As discussed on the phone, we have resent the order confirmation email that shows the Estimated dispatch dates and delivery not being overdue. You have requested that I send you a message to advise how to remove the 1 star reviews that have been left. There should be an option to re-rate/remove your feedback, however if you reply to this message stating that you are happy for your reviews to be removed, then a moderator is also able to help do so. I appreciate your fairness in the matter.

DP

Danya Pearce

5 years ago

I see the confirmation was a while back and could not find it on my email but it is a long lead item, which I was unaware of. Apologies and thank you for your speedy answer!

Product reviews

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Danya, We are sorry to see that you have provided us with a 1 Star Rating. At the time of placing your order, the Estimated dispatch date was advertised as Monday 20/07/2020. As per your website Order confirmation (which I have resent to you) the Estimated Delivery Date is Friday 24/07/2020 - Monday 03/08/2020. Your order is not yet overdue. We will be in touch with you by phone to see if you are no longer wanting to wait for your Pre Ordered item.

Luxo Living Customer Servic

Luxo Living

5 years ago

Hi Danya,As discussed on the phone, we have resent the order confirmation email that shows the Estimated dispatch dates and delivery not being overdue. You have requested that I send you a message to advise how to remove the 1 star reviews that have been left. There should be an option to re-rate/remove your feedback, however if you reply to this message stating that you are happy for your reviews to be removed, then a moderator is also able to help do so. I appreciate your fairness in the matter.

Date of purchase: 22/06/2020

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EG

Ebba Gillard

Mt Warren Park

5 years ago

What Ebba Gillard said about Luxo Living:

Great service and delivery time

Amongst covid and delays from other companies, lux living had our bed frame to us in two days. Excellent service.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your 5 Star Review and kind feedback. We look forward to having you shop with us again!

EG

Ebba Gillard

5 years ago

Absolutely great service.

Product reviews

Date of purchase: 24/06/2020

0

JT

Jordan Thomas

5 years ago

What Jordan Thomas said about Luxo Living:

Beautiful furniture and very fast delivery. Definitely will buy more items from them. The quality is amazing for the price. Thank you so much.

Luxo Living Customer Servic

Luxo Living

5 years ago

Thank you so much for your amazing feedback and 5 Star Review. We look forward to having you shop with us again!

Product reviews

Date of purchase: 04/07/2020

0

Luxo Living Reviews

Aquila & Fabia Queen Headboard & Bed Base Package-GreyMore reviews of this product (1)View product websiteIf I could I would give no star. Wrong delivery. no ownership. no rectification. no organisation. worst experience of my life

Octavia Fabric Bed Base with Drawers Queen -Dark GreyMore reviews of this product (3)View product websiteBed was simple to make and looks really great.

Eloise Expandable Entertainment Unit - WhiteMore reviews of this product (5)View product websiteLove the product. So cute and straight forward assembly

Athanas Fabric Gas Lift Storage Queen Bed - Light GreyMore reviews of this product (1)View product websiteMissing screws in box . Installation took 3 hours for 3 people due to missing screws.

Luxo Chantal Accent Chair - Navy BlueMore reviews of this product (3)View product websiteeasy to assemble and comfy

Victoria Dressing Table with Sliding Mirror - NaturalMore reviews of this product (1)View product websiteThe item i got was cheap looking. The slots for the screws did not sit correctly. Cheap made in china item. The drawer of the dressing table wont even fit in completely, its hanging a bit out.

Alba Solid Pine Timber Single Bed Frame - WhiteMore reviews of this product (2)View product websiteStill not arrived so have no idea of quality

Alexandra Fabric Gas Lift Storage Queen Bed - Dark GreyMore reviews of this product (2)View product websiteQuality materials and easy to assemble.

Charlotte Dressing Table Mirror w/ Drawers & Stool - WhiteMore reviews of this product (3)View product websiteHave not recieved it and quite annoyed

Martina Fabric Bed with Storage Drawers Queen-AshMore reviews of this product (6)View product websiteExcellent quality. Very happy.

Gratiana King Upholstered Velvet Headboard - GreenMore reviews of this product (3)View product websiteAmazing quality and the picture showed the colour perfectly. I’m so pleased. The price was amazing and the quality of the fabric is so soft.

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Who can leave a Feefo review?

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