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ratings over the past year

Lumon is no longer an active Feefo customer
Displaying all 8,174 reviews
Trusted Customer
1 year ago
Date of purchase: 31/07/2023
Always in touch with specific information about our monthly transaction. No delay in money being transferred.
AW
Andrea Lohmann-Ward
1 year ago
Date of purchase: 31/07/2023
What Andrea Lohmann-Ward said about Lumon:
Transferring funds to our Greek bank account is straightforward and stress free
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Sharan Dhillon
Lumon
1 year ago
Thank you for your review Andrea. I am so glad to see you have had a smooth and stress free journey with Lumon. We strive to ensure all our customers have a happy and efficient journey with us and I am so glad to see that you have met that goal here. I hope we left a lasting impression on you and you will consider Lumon for all your future fx needs.
CF
Colin Fisher
1 year ago
Date of purchase: 31/07/2023
What Colin Fisher said about Lumon:
Very good . Thanks
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Sharan Dhillon
Lumon
1 year ago
Thank you for your review Colin. We are glad to see you have had such a positive experience with us. Here at Lumon we strive to offer the best customer service we can and I am so glad to see that we have met that on this occasion.
KC
Keith Cross
1 year ago
Date of purchase: 24/07/2023
What Keith Cross said about Lumon:
Happy with the service.
Good service and very helpful. Could possibly be a little quicker to transfer funds to French bank account.
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Sharan Dhillon
Lumon
1 year ago
Thank you for your review Keith. We are glad to see you have had a positive and helpful experience with us. Here at Lumon we strive to offer the best customer service we can for our customers to ensure a smooth and positive journey with us. Regarding the transfer time feel free to reach out to your account manager who will be able to inform you of our cut off times and the best times to instruct payments for the most efficient transfer.
FG
Frank Goldie
1 year ago
Date of purchase: 31/07/2023
What Frank Goldie said about Lumon:
Helpful and good service
Easy to use & Chloe was very helpful in completing my transfer
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Sharan Dhillon
Lumon
1 year ago
Thank you Frank for your review. We are so glad to see that Chloe was so helpful to you in completing your journey with us. Here at Lumon we strive to offer the best service we can to our customers to ensure a smooth and happy journey with Lumon. We are so happy to see that Chloe has met that goal of ours in helping you complete your transfer.
Trusted Customer
1 year ago
Date of purchase: 31/07/2023
Very reliable
I use their services regularly, and they are always reliable and courteous.
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Sharan Dhillon
Lumon
1 year ago
Thank you for your review. We are so glad to hear you have had such a positive experience with us. Here at Lumon we strive to always offer the best customer services to ensure all our customers have a smooth and happy journey with us. I am so happy to see we have met this for you and I hope you will continue to use Lumon.
MC
Matthew Alexander Clark
France
1 year ago
Date of purchase: 31/07/2023
What Matthew Alexander Clark said about Lumon:
Friendly and helpful
Excellent service ,always prompt and helpful, I.e we had transfer problem and the team sorted it in a day. Highly recommend this company up to now 15 years good service.
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Sharan Dhillon
Lumon
1 year ago
Thank you for your positive feedback Matthew. I am happy to see that you have had such a good experience over these past 15 years. Our main goal here at Lumon is client satisfaction and ensuring all our customers have a smooth and happy journey with us. It is so positive to see that even when you have faced issues Lumon have been able to rectify the issues quickly to ensure that journey can be as smooth as possible for you. I hope you continue to consider us for all you FX needs in the future.
MA
Mr Alex
1 year ago
Date of purchase: 24/07/2023
What Mr Alex said about Lumon:
Always efficient
Merchant Logo
Sharan Dhillon
Lumon
1 year ago
Thank you for your positive feedback Alex. I am so glad to see you have had a good experience with us. Our main goal here at Lumon is ensuring all customers have a smooth and happy journey with us and I am so glad to see we have achieved that on this occasion. We hope you continue to use us for all your FX needs in the future.
DD
Donald Daw
1 year ago
Date of purchase: 31/07/2023
What Donald Daw said about Lumon:
excellent service
as usual first class no fuss very professional
Merchant Logo
Sharan Dhillon
Lumon
1 year ago
Thank you for your review Donald. I am so happy to hear you have had such a good experience with us. Here at Lumon we strive to always provide the best possible service we can to ensure the best outcomes for our customers. I am so glad to see we have met that goal here and hope you continue to use us in the future.
Trusted Customer
1 year ago
Date of purchase: 28/07/2023
Be careful when first using the platform, get out of jail card unavailable.
Since I last used the service in April the portal was updated. Unfortunately, I inadvertently executed a trade to buy Euro's. This was despite having no recipient set up to receive the Euro's no...

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Sharan Dhillon
Lumon
1 year ago
Thank you for your feedback we do apologise that you did not have an entirely positive experience with us on this occasion. This is not what we strive for here at Lumon and I will be passing this feedback on to the relevant teams so we can look at how to ensure you do not have this negative experience with us again.
Trusted Customer
1 year ago
Thanks Sharan - a little experience goes a long way, will not be caught out again!
About Lumon
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
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40 Holborn Viaduct, London, Greater London, EC1N 2PB, United Kingdom
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About Lumon
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.