THe service when I ring my relationship manager is excellent. I have had a couple of issues with the portal, but once I phone tthese have been resolved promptly
Sharan Dhillon
Lumon
1 year ago
Thank you for your positive review Kevin, I am so glad to hear that you are having such a good experience with your relationship manager. Here at Lumon we strive to always put the customer first and to give the best service we can. I am over the moon to hear that we have met this goal. Regarding the portal we are working to improve some of the key issues so hopefully going forward you will have a smoother experience with that too.
Thank you for your positive feedback Peter. Here at Lumon we strive for each of our customers to have a smooth and happy journey with us and we are very happy to note we have achieved that here.
Received excellent service from Lumon, especially when there was a glitch on the day of completion
Sharan Dhillon
Lumon
1 year ago
Thank you for you for your positive review Stephen. We are so glad to see you have had a good experience with us. Here at Lumon we strive to always put customers first and we are very happy to see that even with some glitches occurring we were able to help you navigate your way in such a positive manner.
Chris was very clear and explicit in advising procedure of the transaction. I was kept fully informed and under no illusion of anything other than the service and timelines I was given. Great and...
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Sharan Dhillon
Lumon
1 year ago
Thank you for your positive review, we are really glad to see you had such a good experience with us. Here at Lumon we always put the customer first and we are really glad you found Chris to be so helpful in your journey with us.
Thank you for your positive feedback Douglas. We are so glad to hear you have had another good experience using us. Here at Lumon we really do strive to put the customers first and offer the best service we can. We are so happy to see we are meeting these expectations.
Friendly responsive staff. Very patient with us noobies. Rate was competitive.
Sharan Dhillon
Lumon
1 year ago
Thank you for your positive review Melanie, we are really glad you have had such a good experience with us. Here at Lumon we always put the customer first and we are really glad you found everyone you liaised with in the team helpful and friendly.
I have used LUMON for nearly 5 years, without issue. I traded with a number of reps who are always pleasant to deal with. But most importantly they offer very keen rates
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.