How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Completely Italy ( formally Long Travel) Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 609 reviews

Trusted Customer

Feefo Verified

9 years ago

Southern Italian specialists

They have an excellent selection of Italian hotels and self-catering properties and specialise in southern Italy. The people you deal with on the phone know all of the destinations from personal...

Janet

Completely Italy ( formally Long Travel)

9 years ago

Thank you for taking time to review Long Travel and I would like to take this opportunity to wish you a fantastic holiday in Sardinia next year

Mrs Edmondson

Feefo Verified

Farnham

9 years ago

What Mrs Edmondson said about Completely Italy ( formally Long Travel):

Excellent, very professional service. Cannot fault. All went like clockwork

Very helpful, went to a lot of trouble to find the right solution for us.

Janet

Completely Italy ( formally Long Travel)

9 years ago

Thank you Mrs Edmondson for your review of our service here at Long Travel. We are very glad to hear that your holiday in Puglia at our property Don Ferrante went well and we look forward to organising and booking your next holiday to Italy

Mrs Galpin

Feefo Verified

BN86HJ

9 years ago

What Mrs Galpin said about Completely Italy ( formally Long Travel):

The most helpful staff I ever had when booking a holiday !

We had a lot of criteria to forfill and long travel kep trying until they found us a great holiday.

Janet

Completely Italy ( formally Long Travel)

9 years ago

Mrs Galpin thank you for your lovely review, we were very happy to help you organise your holiday to Sicily and we look forward to organising your next Italian holiday.

Mr Gardner

Feefo Verified

Amalfi

9 years ago

What Mr Gardner said about Completely Italy ( formally Long Travel):

Helpful and friendly advice

Always helpful advice on destinations, much appreciated. And you manage to make it feel like a very personal service! Well done!

Janet

Completely Italy ( formally Long Travel)

9 years ago

Mr Gardner thank you for your Long Travel review, we were very happy to help organise your holiday to Miramalfi, Amalfi and we look forward to hearing from you again in the future to book your next holiday to Italy

Trusted Customer

Feefo Verified

9 years ago

Very helpful in deciding on the order of our journey. However, as people w...

Very helpful in deciding on the order of our journey. However, as people wanting not to travel by car - we used trains or taxis - much of the information given was of no help to us.

Janet

Completely Italy ( formally Long Travel)

9 years ago

Thank you for reviewing our service here at Long Travel. As mentioned in my recent email response we endeavour to help every customer will their individual requests and needs. We apologise if unnecessary information was given to you on this occasion, we have taken on board your comments and we are currently looking at streamlining all the "extra" information we send to our customers after they have booked with us. We really do hope to be able to organise another holiday to Italy for you in the future.

Trusted Customer

Feefo Verified

9 years ago

Excellent Service

excellent service. Minor snags over special requests to the 2 hotels which got crossed. Booking flights and seats took a few phone calls.

Janet

Completely Italy ( formally Long Travel)

9 years ago

Thank you for your review of Long Travel booking process . I am glad you enjoyed your holiday to Sicily, we would love to organise you another holiday to Italy in the future

Mr Long

Feefo Verified

9 years ago

What Mr Long said about Completely Italy ( formally Long Travel):

A wonderful company devoted to giving you a great holiday.!

The company provides excellent information on their website and are a delight to deal with if there are any queries etc.

Trusted Customer

Feefo Verified

9 years ago

helpful staff, attention to detail perhaps needs review.

Failed to send train tickets and no sense that they cared and we going to find out what when wrong.

Trusted Customer

Feefo Verified

9 years ago

Hotels with the Xtra factor

Freindly knowledgable staff. They made good recommendations as to how long to spend in the various areas we wished to visit. The trip went smoothly as it was well organised. Two of the properties...

Janet

Completely Italy ( formally Long Travel)

9 years ago

Thank you for your review following your Long Travel holiday to Puglia in Italy . I am very pleased that you enjoyed the properties and our recommendations were exact. We would love to organise your next Italian holiday and look forward to speaking to you soon

Trusted Customer

Feefo Verified

9 years ago

Helpful and friendly agency.

They were excellent. Acquired a beautiful hotel , in a wonderful location , for a really reasonable price.We could not have had better service from Long Travel.Every time we contacted them they were...

Janet

Completely Italy ( formally Long Travel)

9 years ago

Thank you for your review and we are very pleased you rated our service as excellent . We really loved organising your holiday to Villa Garden and Due Torri and we hope to organise your next 2017 holiday

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo