Very professional and friendly staff. We have travelled with Kuoni previously and know they are a top class organisation. Customer service really matters to them and the hotels they use are excellent
Kerry
Kuoni
3 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Extremely helpful - Cheryl in the chester branch was simply brilliant
Charlotte
Kuoni
3 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Very friendly and helpful staff who are always welcoming. They have excellent knowledge about the areas we were thinking of visiting giving up to date feedback from clients who had recently visited ...
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Victoria
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Amy and the team that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
The person I dealt with was knowledgeable, professional, efficient and very pleasant to deal with.
Samuel
Kuoni
3 years ago
Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with Daisy. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Sam
Jo was both knowledgeable and helpful whilst we were deciding on a special honeymoon. She had personal knowledge of the places we wanted to visit and nothing was too much trouble getting additional...
i was very frustrated by the constant change of staff responding to my query. i interacted with 5 people over the course of a week. the first person just didnt seem to understand the request and...
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Alison
Kuoni
3 years ago
Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to send us your feedback on your recent booking experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us.
Our Destination Experts work different shifts and have annual leave, so apologies that on this occasion the same member of the team wasn't available each day from your initial enquiry until confirmed. I do thank you for booking with us.
Have a fantastic holiday!
Every customer advisor spoken to was very helpful and warm. Wait times on the phone were very small. Communication on the phone was followed up by clear proposals sent by email.
In the last 12 months my daughter and I have booked four holidays through Kuoni, so as a repeat customer I cannot recommend them enough. The service is my opinion second to none. The friendly...
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Victoria
Kuoni
3 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experiences with Kuoni. Your praise will be shared with the Melissa that has crafted your Holiday's.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
I store the staff are extremely helpful and attentive although Kerry dish whizz by some details very quickly and jumped from one topic to another leaving me a little confused and exhausted at the...
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Leigh
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to send us your feedback on your recent enquiry experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us.
We will investigate the issues you have raised and we will be in touch to discuss this with you shortly.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
