Cassie was very helpful, responded quickly to all my queries and was quick to offer appropriate alternatives for me to consider when choosing my resort.
Holly
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Brilliant customer service, ambience and overall experience. Excellent attention to detail. We were not rushed and had all our questions answered.
Jack
Kuoni
2 years ago
Thank you for your kind words, Simon. I'm pleased to hear you had a great experience with us in-store and look forward to welcoming you back soon! I'll be sure to pass on your words to Christina who looked after your arrangements with us.
- Jack, Store Manager @ Kuoni Guildford
Instantly delt with and booked the hotel and flights as we wanted . Jessica listened and helped us to review the hotel we had chosen and manage the flights .
A quick and satisfying experience.
Melissa
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
I have used the Kuoni team in Norwich a few times and the experience is always top drawer, great team.
Kelly
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Friendly, welcoming but didn't know how to deal with the Kuoni voucher I had.
The booking confirmation is incorrect with the voucher not being taken into account.
This is a big disappointment as we...
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Leigh
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to send us your feedback on your recent booking experience with Kuoni. We are sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us.
We will investigate the issues you have raised and we will be in touch to discuss this with you shortly.
Date of purchase: 29/12/2023
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Trusted Customer
Feefo Verified
2 years ago
The whole booking experience was made very easy, nothing was any trouble, very efficient.
We went open to ideas and Jared was excellent. He was knowledgable and listened carefully to what we wanted and expected from our holiday. He showed us several options based on what we discussed and...
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Kelly
Kuoni
2 years ago
Thank you so much for your review.
As the assistant manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert Jared that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Jayne Crowther the lady who did my holiday booking was fantastic. She was chatty & very friendly and went beyond to help me, and got me my dream holiday to Mauritius. My next trip, I will be using...
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Holly
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Date of purchase: 05/01/2024
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Trusted Customer
Feefo Verified
2 years ago
Jess was helpful and efficient.
Alison
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Date of purchase: 05/01/2024
0
Share
Trusted Customer
Feefo Verified
2 years ago
Very friendly with good advice
Leigh
Kuoni
2 years ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
