Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

JOY Reviews

https://www.joythestore.com
Service
0
/5
Product
0
/5

5

4

3

2

1

0

0

0

0

0

0

ratings over the past year

JOY is no longer an active Feefo customer
Displaying all 10,690 reviews
Trusted Customer
5 years ago
Date of purchase: 16/12/2019
Excellent!
Product reviews

0
Share
SK
susan Kay
5 years ago
Date of purchase: 13/12/2019
What susan Kay said about JOY:
Nice quality affordable clothes
Prompt to post my parcel and customer service is excellent
Product reviews

0
Share
Trusted Customer
5 years ago
Date of purchase: 11/12/2019
Delivered exactly as described. Great value in sale.
Merchant Logo
Customer Services
JOY
5 years ago
Thank you for the lovely review!Have a very Merry Christmas :) JOY x
Product reviews

0
Share
Trusted Customer
5 years ago
Date of purchase: 08/12/2019
Disappointing online order
Delivery etc was good, but I regret ordering online. The scarf and gloves I received were poor quality and disappointing, and I’m particularly sad they’re a Christmas present for someone and it’s too...

Read all
Merchant Logo
Customer Services
JOY
5 years ago
Thank you for your feedback. The design of the scarf has contrasting colours on each side - this is not a fault and it is displayed online. If any of your items are faulty, you can email us at contactus@joythestore.com with any pictures of the faulty items and a member of our e-commerce team will be more than happy to look into that for you. Wishing you a happy festive season. JOY x
Trusted Customer
5 years ago
I’m not sure where in the above I said contrasting colours were a problem? To be specific about how the quality was not what I expected, the pictures online display a sharp contrast between the two colours and the wavy lines whereas in reality the two colours of the design bleed into each other, and the wavy line is only on one side of the scarf. The back of the scarf is plain and doesn’t feature the wavy lines at all. I’ve just been back to your website to double check the listing and this is definitely not shown. Quite frankly the scarf looks like I bought it for a fiver from the market. They are not faulty just poor quality and I would recommend buying in person, not trusting the website listings.
Merchant Logo
Customer Services
JOY
5 years ago
Hi There I've passed along this feedback to our buying team. Again we're sorry you're unhappy, please pop these back to us using your free returns label and we can issue you a full refund. Have a lovely Christmas Joy x
Product reviews

0
Share
LE
Leanne
Rugby
5 years ago
Date of purchase: 08/12/2019
What Leanne said about JOY:
Happy customer
The item arrived in good time, was exactly as described and of a good quality. Very happy recipient, very happy customer 👍
Merchant Logo
Customer Services
JOY
5 years ago
Thank you so much for such lovely feedback, we love having happy customers! JOY x
0
Share
Trusted Customer
5 years ago
Date of purchase: 09/12/2019
Great t shirt, prompt delivery.
Merchant Logo
Customer Services
JOY
5 years ago
I am so glad you like your new shirt, I bet it looks amazing! Thankyou! JOY x
Product reviews

0
Share
Trusted Customer
5 years ago
Date of purchase: 06/12/2019
Beautiful clothes, good prices, reliable delivery, easy returns
Merchant Logo
Customer Services
JOY
5 years ago
Thank you so much for your lovely feedback. Wishing a Merry Christmas! JOY x
0
Share
Trusted Customer
5 years ago
Date of purchase: 04/12/2019
Haven't received my purchase
Promised, on 6 Dec, next day delivery by the courier but I haven't received my purchased until now!
Merchant Logo
Customer Services
JOY
5 years ago
I am so sorry about this, I can confirm your order was shipped on Dec 5, 2019 4:52:19 PM which was the same day, however, we do not offer next day delivery on international orders as it can take up to 10-15 working days which is why it has got to you so late. Unfortunately, we have no control of the shipment once it has left the country. Kind Regards, JOY x
0
Share
Trusted Customer
5 years ago
Date of purchase: 07/12/2019
Next day delivery don't work
Although I paid for a next day delivery I would got my dress two days later! The dress is beautiful and it was really well wrapped. So, it's 5 stars for the dress and three for the delivery service
Merchant Logo
Customer Services
JOY
5 years ago
Thank you so much for your feedback. I can only apologise for the delay in delivery at such a busy time of year- I will pass this information on. I really hope you like the dress :) Thank you! JOY x
Product reviews

0
Share
BH
B H
Bristol
5 years ago
Date of purchase: 01/12/2019
What B H said about JOY:
Great purchase, really happy!
Great range of gifts. Website worked well and I bought an item in the Black Friday sales. Well packaged and speedy delivery. Would use again!!
Merchant Logo
Customer Services
JOY
5 years ago
Hello, Thanks for the great review! I am glad you like your new things and our services. Have a lovely Christmas! JOY x
0
Share
Not received a review invite?
About JOY
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts. Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
Read all
02070911850
10-11 Bishop's Terrace, London, Greater London, SE11 4UE, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Why trust Feefo reviews?

Learn more about Feefo
About JOY
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts. Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.