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Jones & Chapman Reviews

Rated
Exceptional

Established in 1920 Jones and Chapman is part of the estate agency group Sequence and covers Liverpool and the Wirral.

Service
4.9
/5

5

4

3

2

1

54

4

0

0

1

59

ratings over the past year

Displaying all 644 reviews
Trusted Customer
7 years ago
Date of purchase: 21/08/2017
Yes would use and recommend. Very helpful.
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Marketing Team
Jones & Chapman
7 years ago
Hi there, thank you so much for taking the time to review your experience with the Jones & Chapman Moreton branch, we're really pleased to hear that you would recommend their services and that they were very helpful! If you ever need our help or advice on anything property related in the future then please don't hesitate to pop into the branch or give us a call.
Trusted Customer
7 years ago
Date of purchase: 18/08/2017
High level of integrity. Not good at following up requests for more information or returning phone calls.
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Marketing Team
Jones & Chapman
7 years ago
Hi there, thank you so much for taking the time to review your experience with the Jones & Chapman Heswall branch. We're pleased to hear that the team have a high level of integrity and we'll pass on your other comments to the branch to make them aware. If you ever need our help or advice on anything property related in the future then please don't hesitate to pop into the branch or give us a call.
Trusted Customer
7 years ago
Date of purchase: 04/08/2017
more feed back please
There s no feed back once they have shown people around ,The photo was fine ,Once we had paid for the EPC they told us that we didn't need it ,email and phone calls but no reply to get our money back
Trusted Customer
7 years ago
Date of purchase: 12/06/2017
Trouble with agent
The agent initially looking after our sake requires further training. The house was initially with another Sargent when he approached us and persuaded us to change to J & C, telling us he would sort...

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MG
Mrs Garrod
Bebington
7 years ago
Date of purchase: 08/06/2017
What Mrs Garrod said about Jones & Chapman:
Friendly, Professional, Nothing is ever too much trouble. Provide regular updates, know their clients very well and are good at matching buyers/sellers quickly.
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Marketing Team
Jones & Chapman
7 years ago
Hi Mrs Garrod, thank you so much for the great review! We're really pleased to hear that the team at the Jones & Chapman Bebington branch were friendly, professional and that nothing was too much trouble! It's great that they provided regular updates and they know their clients very well! If you ever need our help or advice on anything property related in the future then please don't hesitate to pop into the branch or give us a call.
Trusted Customer
8 years ago
Date of purchase: 17/05/2017
In the early days of estate agent/my solicitor communication I felt l had to ask for information of progress, that I was not kept well informed. That did improve when I dealt with Helena.
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Paul
Jones & Chapman
8 years ago
Hi there, thank you for taking the time to leave a review of the team in Bromborough. We're really sorry to hear that you felt as though you had to chase the team up for information and that in the beginning, you weren't well informed. However, it is wonderful to hear that you think the service improved somewhat when you started to deal with Helena. Your feedback has been passed onto the team so that they can look at ways to improve communication methods. Thanks again for using Jones & Chapman, we hope that you will use us again in the future for anything property related. 
Trusted Customer
8 years ago
Date of purchase: 21/04/2017
Abysmal
If I could, I'd give zero stars. They are completely inept, it's embarrassing. Their customer service is shocking, the manner is which they speak to their clients is appalling, the lack of...

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Trusted Customer
8 years ago
Date of purchase: 31/05/2017
Excellent service spoilt by unsolicited emails.
The house sale was spot on . The only reason for taking one star away was because I hvae received several unsolicited emails from a company trying to sell me Sky, which it would appera were...

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MM
Mr Martin
8 years ago
Date of purchase: 18/05/2017
What Mr Martin said about Jones & Chapman:
Very Poor Service could never get through on Phone and never replied to messages on answerphone.Had to call into Branch several times for update had to do all the chasing Very dissapointed also now...

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Paul
Jones & Chapman
8 years ago
Hello Mr Martin, thank you for taking the time to leave a review of the Allerton branch of Jones & Chapman. We are so disappointed to see that a 1-star review has been given due to a lack of communication. We are always looking at ways in which we can improve our service so If you would like to email socialmedia@sequencehome.co.uk with further details then we will, of course, be more than happy to look into your issues in more detail. Best Regards.
MC
Mr & Mrs Cliff
8 years ago
Date of purchase: 05/04/2017
What Mr & Mrs Cliff said about Jones & Chapman:
Communication between JC and ourselves has been very good. Staff very proactive, eager to move things forwards. They are also very pleasant to deal with.
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Marketing Team
Jones & Chapman
7 years ago
Hi Mr & Mrs Cliff, thank you so much for the 5-star review! We're really pleased to hear that the team at the Jones & Chapman Heswall branch were very proactive, eager to move things forward and were very pleasant to deal with! If you ever need our help or advice on anything property related in the future then please don't hesitate to pop into the branch or give us a call.
About Jones & Chapman
Established in 1920 Jones and Chapman covers Liverpool and the Wirral. Every year our Group helps with thousands of customers to buy, sell, rent or let their properties as well as deal with the behind the scenes requirements such as mortgages, conveyancing, surveys, energy performance certificates and much more...it can all be done through us! Jones and Chapman are also part of the Sequence Group, a national estate agency network of over 320 offices.
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Cumbria House, Leighton Buzzard, Bedfordshire, LU7 1GN, United Kingdom
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About Jones & Chapman
Established in 1920 Jones and Chapman covers Liverpool and the Wirral. Every year our Group helps with thousands of customers to buy, sell, rent or let their properties as well as deal with the behind the scenes requirements such as mortgages, conveyancing, surveys, energy performance certificates and much more...it can all be done through us! Jones and Chapman are also part of the Sequence Group, a national estate agency network of over 320 offices.