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Johnstone's Paint Reviews | Customer Service Reviews for https://www.feefo.com/reviews/johnstones-paint | Feefo

Displaying all 428 reviews

Derek Coombes

Middlewich Cheshire

3 months ago

Date of purchase: 05/02/2025

What Derek Coombes said about Johnstone's Paint:

Good service good product.

Easy online service competitive price, good fast delivery.

Emir

Johnstone's Paint

3 months ago

We're happy to hear your comments, thank you for sharing them !!

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Trusted Customer

3 months ago

Date of purchase: 20/02/2025

Very satisfied

Very efficient and good size tin

Emir

Johnstone's Paint

3 months ago

Thank you for the feedback on your order !!

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Building Manager

Dorset

3 months ago

Date of purchase: 12/02/2025

What Building Manager said about Johnstone's Paint:

Excellent customer service

Customer service extremely helpful when dealing with disastrous courier delivery.

Emir

Johnstone's Paint

3 months ago

Thank you for your kind words! We’re sorry to hear about the courier issue, but we’re glad our customer service team could assist you :)

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Trusted Customer

3 months ago

Date of purchase: 18/02/2025

Sample tin is far too big

very efficient

Emir

Johnstone's Paint

3 months ago

We appreciate your feedback !! We aim to provide a generous sample size to ensure you have enough to test properly, but we’ll take your comments on board. Glad to hear you found the service efficient !!

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Victor Perham

Barmouth North Wales

4 months ago

Date of purchase: 05/02/2025

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Articblue

Bexhill

4 months ago

Date of purchase: 12/02/2025

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Trusted Customer

4 months ago

Date of purchase: 05/02/2025

Cannot return MyColour paint

I wasn’t aware that you cannot return My Colour paint from your website. It is written in the returns section but unfortunately I didn’t read it before buying

Emir

Johnstone's Paint

4 months ago

Hi there, Apologies for any inconvenience caused, but as found in our returns policy; we can only accept returns on unopened White and Pre-Tinted products, not Tinted Products or My Colour Items. As the items are made to order, they will not be resalable to any of our other customers once it's been specially produced. We appreciate your frustrations but if there's anything else we can help with, please get in touch. Take care!

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Trusted Customer

4 months ago

Date of purchase: 08/02/2025

Large sample paint pots

Delivered promptly and safely. The tins were larger in size then expected but glad that they were good value for money plus can sample the product over a larger area where you can visualise the...

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Emir

Johnstone's Paint

4 months ago

We're happy to hear that your delivery arrived within our quick delivery timeframe, and it's great that the sample size gave you a suitable indication of the colour. Thank you for sharing !!

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Nicholas Marks

London

4 months ago

Date of purchase: 01/02/2025

What Nicholas Marks said about Johnstone's Paint:

Great product,excellent customer service

Excellent service,quick delivery and fully informed about the paints journey.

Emir

Johnstone's Paint

4 months ago

Thank you for sharing your kind words! We're thrilled you’re happy with the product and our service.

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Guest

Newcastle upon Tyne

4 months ago

Date of purchase: 26/01/2025

What Guest said about Johnstone's Paint:

Great choice of paint colours

Easy to use website. Big choice of paints and quick delivery. Paint tins really well packaged too.

Emir

Johnstone's Paint

4 months ago

Thank you so much for the feedback !!

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About Johnstone's Paint

We are passionate about paint and providing you with paint solutions that will help you beautify your home. Our products have been at the forefront of the UK paint market since 1890, so we've had plenty of time to ensure that they provide unrivalled quality and dependability to help transform people's homes across the country. We have a long history as a global leader in the coating market as part of the PPG Industries portfolio of brands, and we are supported by some of the world's best paint developers and technicians.

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01313344999

27 Marnin Way, Edinburgh, Midlothian, EH12 9GD, United Kingdom