Thank you for this feedback. Please note that we can provide flat parasol bases which will fit underneath the tables to secure the parasol if necessary. The base plate is 5mm high so will fit underneath the wooden strut bar. Please find a link below to the bases on our website:
http://www.joalexander.co.uk/catalogue/parasols/parasol-bases/medium-base-plate-and-tube/
My rating would be not Good, but better than Poor, so I cannot use your scoring system as I wish. The service was OK, but I think poorly of a company that asks me to pay a 50% deposit with order,...
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Jo Alexander
Jo Alexander
12 years ago
At Jo Alexander we aim to ensure a smooth process for our customers and since receiving your feedback we have implemented a system of highlighting deposit payments so that this error does not occur again.
Kind Regards
Jo Alexander
Product reviews
Jo Alexander
Jo Alexander
12 years ago
We appreciate your valuable feedback and apologise for any inconvenience caused. Whilst we generally like to take full payment from a customer at the point of ordering, we do take deposits if appropriate. We can only conclude that full-payment was inadvertently taken from your card, as opposed to the deposit amount, when processing.
At Jo Alexander we aim to ensure a smooth process for our customers and since receiving your feedback we have implemented a system of highlighting deposit payments so that this error does not occur again.
Kind Regards
Jo Alexander
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Trusted Customer
12 years ago
Date of purchase: 04/06/2012
Very helpful
Product reviews
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Trusted Customer
12 years ago
Date of purchase: 07/05/2012
Went out of the way to accommodate us with delivery etc.
I am extremely happy both with the table and bench. Both have been much admired by envious friends.
I was also very pleased and impressed with your prompt package and delivery.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
