Hi,
Thank you for your review.
We’re very sorry to hear how disappointed you were with your jadeite bangle. As jadeite is a natural gemstone, variations and internal characteristics can occur, however, we completely understand your concerns regarding the appearance and quality of the piece you received. We’re sorry that it did not meet your expectations or reflect the presentation you saw on screen.
We appreciate you taking the time to share your feedback, and we will ensure your comments regarding quality control and the overall presentation are passed on to the relevant teams for review. We’re also sorry to hear that this experience has left you feeling let down.
We understand you have arranged a return, and we apologise for the disappointment and inconvenience caused. If there’s anything further we can assist you with, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website