Good personal service from company and delivery driver, with phone calls. Quick delivery. Excellent product at a reasonable price, and no delivery charge.
Service in the shop was very helpful. The items listed on your email is not what we ordered, we ordered covers only for our existent furniture. Would highly recommend the company to friends and...
We were able to look at all the products without any pressure. When we wanted some help it was there.
Date of purchase: 29/07/2016
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JF
Jennie and Colin France
Feefo Verified
Baildon
9 years ago
What Jennie and Colin France said about JB Furniture:
I think it is somewhat previous to e publishing a review at this stage since we prdered a suite but it has not been delivered, indeed it is not due for some time!
In store customer service excellent.
However received order minus parasol and base which I wasn't informed of until the delivery driver told me. Disappointing as I was told everything would be...
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Dave
JB Furniture
9 years ago
Dear Mr. & Mrs. Hyde,
We are very sorry to see you rated us negatively after receiving 'excellent customer service.'
By virtue of us having very close relationships with all of our suppliers, we have managed to procure three of these parasols despite that supplier not having them available (officilally) until 2017. One of these is for you and we have also asked to fast-track your bespoke cover so that we can deliver these to you as soon as possible.
Negative ratings are often very harmful for a business. We are extremely proud of our 99% rating but we're always looking to improve and when things don't go exactly as we had planned, we try to rectify the issue as soon as we can.
We hope you understand and indeed accept our apologies once again. You have the option to re-rate us once your order is complete on a link to this email but naturally, we understand if you want to leave it as it is. We only hope you will consider us again if you need any furniture in the future.
Thank you.
Date of purchase: 23/07/2016
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WO
Wooller
Feefo Verified
9 years ago
What Wooller said about JB Furniture:
A helpful and efficient service and delivery was excellent
On advice my order was modified. On delivery, I was phoned to see if the delivery could be made early. This worked out very well. I am very pleased with the advice, the service and importantly the...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
