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Insight Vacations Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

59,084 out of 59,080 reviews

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

I had an amazing time!

Product reviews

Date of purchase: 26/06/2017

Trusted Customer

Grand Prairie, TX

8 years ago

What Trusted Customer said about Insight Vacations:

Great hotel accomodations, Itinerary. Experience Tour Director and Driver.

Great service.

Product reviews

Date of purchase: 21/07/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

Totally disappointed! Our tour director was extremely rude on several occasions to several people which was observed by many. Also she mentioned, on the last day, 'gratuities' so often it was...

Dale

Insight Vacations

8 years ago

Please allow us to apologise for any comments that caused you concern. In addition, we would like to reassure you that your feedback is treated with the utmost care and used to help make the necessary improvements to our guests’ experiences. That said, we are discussing these actions with our Tour Director's manager to help avoid any similar concerns arising in the future. Furthermore we have passed on your thoughts regarding the hotels and meals to our Quality Control team for their review. However, please allow us to express our regret towards any discomfort you experienced as a result. Nevertheless, we are pleased that you enjoyed our carefully crafted itinerary, and hope that in the future we will have the opportunity to restore your faith in our experiences.

Product reviews

Date of purchase: 22/07/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

too many long drives

I enjoyed seeing a different part of the world.

Product reviews

Date of purchase: 09/07/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

Service from tour director and drivers was amazing. We had no contact with your office.

Product reviews

Date of purchase: 09/07/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

Calling the Insight office and working with Camille was wonderful. Traveling solo I was a bit apprehensive, but I was met at the airport and transferred to Giancarlo and Elena. Bus driver and guide...

Product reviews

Date of purchase: 22/07/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

Our guide was very knowledgeable about Scotland, the different cities, history, if he didn't know the answers to the questions he looked them up. John was wonderful and did his job well! Both...

Dale

Insight Vacations

8 years ago

It truly pleases us to read that the professionalism shown by our passionate team on the ground, helped you to get the best out of your destination. As, we greatly value our guests feedback; we have forwarded your suggestion for an alternative sightseeing experience to our Product Development team for their consideration. Furthermore, because we want our guests' to be able to have flexibility and the opportunity to discover in a way that suits their individual needs, we make it possible to be able to choose the Optional Experiences they would like to participate in during the tour. However; we recognise that you would like these to be included in the itinerary. Therefore, perhaps if you are considering journeying with us in the future, our Luxury Gold Vacations, with all featured experiences included, may be better suited to your preferences.

Product reviews

Date of purchase: 08/07/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

Our tour director was fantastic, but we often stayed in hotels far from city center. We had twin beds in our rooms and only views of the roof or garbage. After talking with our fellow travelers we...

Product reviews

Date of purchase: 14/07/2017

Trusted Customer

8 years ago

Great time!

Our guide was awesome. She went above and beyond to make everything great.

Product reviews

Date of purchase: 09/07/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

The guide Mark was outstanding. Excellent coordination at all locations. Good hotels but breakfast at all places needs to be better.

Product reviews

Date of purchase: 06/07/2017

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Insight Vacations Reviews

Treasures of the BalkansMore reviews of this product (13)View product websiteEverything was wonderful!

American Parks Trail end Rapid CityMore reviews of this product (8)View product websiteWe had wonderful experience with Insight tour. Just few suggestions. 1. Have more and better selections for vegetarians. Since more guests are becoming health conscious, vegetarian options should not...Read more

Normandy Brittany and The Loire ValleyMore reviews of this product (4)View product websiteThe Itinerary was good but again the tour director with her unfriendly demeanour often spoiled things. There was a lot of rushing and not a lot of free time in villages

Grand Tour of ScandinaviaMore reviews of this product (25)View product websiteSome of the long drives could have been replaced with a flight

Britain and Ireland DiscoveryMore reviews of this product (10)View product websiteEverything was timed and organised so well. It just all flowed and was totally stress free. We saw such a variety of things.

Country Roads of Puglia and The Neapolitan RivieraMore reviews of this product (9)View product websiteGreat trip. I would have liked an extra day in Rome and I would have liked the bus ride from Alberabello to be broken up with another stop.

Country Roads of ScotlandMore reviews of this product (50)View product websiteI loved Scotland. Beautiful country and I wish I could have stayed longer and explored more. Hotels were nice and what I expected for a country roads tour. Food was excellent. Everyone was courteous...Read more

Britain and Ireland ExplorerMore reviews of this product (15)View product websiteThis is the best reason to take this trip. We had a blast running through the UK. We will definitely be back and spend more time in our favorite spots.

Italian IntermezzoMore reviews of this product (24)View product websiteExcursions were great and worth every penny. Hotels were nice.

Best of ItalyMore reviews of this product (1)View product websiteNice selection of sights to see. One suggestion the optional tours or daily dinners should not come in the way of free time to do some free exploration,

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