How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Insight Vacations Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 59,114 reviews

Trusted Customer

8 years ago

Can't wait for next trip.

This was our 4th insight vacation, and it did not disappoint. Karl, our tour director, was super. He went over and above board to accommodate everyone's needs. He also had the patience of a saint,...

Dale

Insight Vacations

8 years ago

Thank you for continuously choosing Insight Vacations to ****** you on your touring adventures. It makes us truly happy to learn your Tour Director Karl's special attention to his guests’ requirements, helped to make your time on the tour so memorable. Furthermore, thank you for sending in the wonderful photos, we hope that it's moments like this that will inspire you to explore more remarkable destinations with us again in the future.

Product reviews

Date of purchase: 21/07/2017

Trusted Customer

Pennsylvania

8 years ago

What Trusted Customer said about Insight Vacations:

Great tour and service

Great tour, excellent tour director and great support service

Product reviews

Date of purchase: 22/07/2017

Trusted Customer

8 years ago

excellent in all respects. Will recommend and re-use

Product reviews

Date of purchase: 23/06/2017

Trusted Customer

Auckland

8 years ago

What Trusted Customer said about Insight Vacations:

Tour Director Brendan Lampard was excellent.

Product reviews

Date of purchase: 29/06/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

Attention to detail and keeping the customer informed

Product reviews

Dale

Insight Vacations

8 years ago

By providing the perfect balance of information and special attention to our guests’ requirements, we believe that we can create a way for those journeying with us to explore their destinations with confidence. That’s why it pleases us to read that our Tour Director kept you captivated throughout your time in Europe, and helped to create a fantastic experience for you from start to finish.

Date of purchase: 29/06/2017

Trusted Customer

8 years ago

Karl was efficient and provided Excellent service. I did not like hotel locations, nor were they 5 star.. more like 3.

Product reviews

Date of purchase: 21/07/2017

Trusted Customer

Pakenham Victoria Australia

8 years ago

What Trusted Customer said about Insight Vacations:

Insight gives you the best travel experience possible

Excellent tour. We saw so much and experienced so much in all the countries we travelled through. Excellent Bus Driver and coach. Excellent Tour Director who always thought of members of the Tour....

Product reviews

Date of purchase: 29/06/2017

Trusted Customer

New Zealand

8 years ago

What Trusted Customer said about Insight Vacations:

Impressed with our tour director, Brendon Lampard did a great job.

Yes I would recommend them again, we were most impressed with the whole organisation. Our tour director, Brendon Lampard, went out of his way to make sure we were comfortable and he was extremely...

Product reviews

Date of purchase: 29/06/2017

Trusted Customer

8 years ago

What Trusted Customer said about Insight Vacations:

Our tour director (Danny) was marvellous. Well organised.

Product reviews

Date of purchase: 09/07/2017

Trusted Customer

London

8 years ago

What Trusted Customer said about Insight Vacations:

Not a great introduction to the company.

List of Russian hotels not sent to us before we left NZ.so could not apply for Russian visas.Letter of invitation for Russia not received, had to chase up ourselves from London and then my wife's old...

Dale

Insight Vacations

8 years ago

At Insight Vacations, we want our guest's to have the most seamless touring experiences from start to finish. Therefore, it saddens us to learn about your challenging start to the journey and apologise for any discomfort caused as a result. Nevertheless, we are delighted that you had a captivating time on the Northern Capitals and Russia tour, and hope to have another chance to demonstrate the high level of service that we are recognised for.

Product reviews

Date of purchase: 12/07/2017

Not received a review invite?

View all media (11378)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Insight Vacations Reviews

Easy Pace Budapest Vienna and PragueMore reviews of this product (21)View product websiteJust the right amount of included sightseeing with local guides, who were great, and free time to explore on our own

Country Roads of Puglia and The Neapolitan RivieraMore reviews of this product (9)View product websiteExcellent tour, great sites and accommodations. The dinners were super. Nice surprise extras provided Tour Director.

Grand Tour of ScandinaviaMore reviews of this product (38)View product websitedelivered what was promised

European Heritage Amsterdam To Paris And Cruise PremierMore reviews of this product (10)View product websiteThere was a little too much walking - obviously most of it unavoidable!

European Heritage And Cruise PremiumMore reviews of this product (10)View product websiteFantastic itinerary. So much was covered in the time frame - the tour director selected for our tour was particularly suited to that part of the world - his knowledge was phenomenal + the local...Read more

Easy Pace Budapest Vienna and PragueMore reviews of this product (21)View product websiteMore time needed in Czesky Krumlov, Dresden side trip boring.

European Heritage And Cruise PremierMore reviews of this product (10)View product websiteGreat, but not enough free time to shop in the cities we visited. It was an exhausting trip but very enjoyable.

Grand Tour of ScandinaviaMore reviews of this product (38)View product websiteBecause we thought everything went well.

Northern Capitals and RussiaMore reviews of this product (11)View product websiteInteresting trip but some long travel days. Hotels were excellent.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?