Hi thereI am sorry to hear you cannot use Innovo due a medical contraindication. We do highlight our contraindications, warnings, and disclaimers on two sections on our website, firstly under the FAQ's section and secondly under the "Who should not use Innovo?" which is on the footer of the website.I can see you've been in contact with our customer care team, who have provided a free returns label. I can confirm you refund will be processed today. Again sorry for the inconvenience. Kind regards Christina