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Direct Oil Reviews

Rated
Excellent

The easy way to order heating oil. It’s just us, our national heating oil network, and you.

Service
4.1
/5

5

4

3

2

1

303

70

31

25

51

480

ratings over the past year

Displaying all 2,874 reviews
Trusted Customer
2 years ago
Date of purchase: 05/04/2023
Trouble free.
Delivered within estimated time schedule, efficient and friendly service. However the price was more expensive than some local competitors. Would be useful ongoing if you provided a price matching...

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GT
Gary Turner
2 years ago
Date of purchase: 02/04/2023
What Gary Turner said about Direct Oil:
From order to completion no problem.
Trusted Customer
2 years ago
Date of purchase: 03/04/2023
Very difficult to contact and get answers
Ordered my oil based on our needs and the "delivery by date" listed when ordering only to find out later in very small print it is an estimated date and therefore no guarantee when the delivery would...

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BF
Barry Ferguson
Hereford
2 years ago
Date of purchase: 18/04/2023
What Barry Ferguson said about Direct Oil:
Easy, quick and painless
Easy to use online interface, realistic delivery timeline expectations and uncomplicated payment page. Latest order arrived within 5 days when ETA was over 14 days.
TF
tony foster
Nr Lincoln
2 years ago
Date of purchase: 05/04/2023
What tony foster said about Direct Oil:
Service good,only down side was I didn`t get long enough notice of delivery,received E mail on day of delivery.
Trusted Customer
2 years ago
Date of purchase: 05/04/2023
Ok but delivery a bit short
The oil was delivered ok, but i ordered 1000 litres, but the delivery was 10 litres short, as recorded by the volume metre on the bill
Trusted Customer
2 years ago
Date of purchase: 09/04/2023
Very poor contact
I had 3 failed deliveries, only one of which was explained, but even that was only because I emailed direct oil to chase it. They do not have a contact telephone number on their website, leaving me...

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Trusted Customer
2 years ago
Date of purchase: 15/04/2023
Great service
Driver was friendly and very professional. A great service all around
MR
Malcolm Ray
2 years ago
Date of purchase: 15/04/2023
What Malcolm Ray said about Direct Oil:
Excellent service
Excellent service and cheaper than all of the other regional suppliers
AL
Alister Laidlaw
2 years ago
Date of purchase: 02/04/2023
What Alister Laidlaw said about Direct Oil:
The price was the best I could find and the delivery driver was excellent. The only reason that I didn't award 5 stars is because I didn't get an advance telephone call to prepare me for the delivery.
About Direct Oil
At Direct Oil we’ve made buying oil online and having it delivered direct to your home quick and easy. To get started, simply tell us how much oil you want. We handle the rest, delivering it straight to your tank on a date that suits you. When you order with Direct Oil, it’s just you and us – there are no middle-men or third parties to deal with. And we won’t add any hidden fees or transaction costs to your order.
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The Broadgate Tower, 20 Primrose Street, London, Greater London, EC2A 2RS, United Kingdom
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About Direct Oil
At Direct Oil we’ve made buying oil online and having it delivered direct to your home quick and easy. To get started, simply tell us how much oil you want. We handle the rest, delivering it straight to your tank on a date that suits you. When you order with Direct Oil, it’s just you and us – there are no middle-men or third parties to deal with. And we won’t add any hidden fees or transaction costs to your order.