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Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

4,223

988

398

227

572

6,408

ratings over the past year

Displaying all 941,072 reviews

Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Booking is easy. Prices are good. Service when things go wrong with reservation at hotel…

Booking is easy. Prices are good. Service when things go wrong with reservation at hotel not always the best.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

The agent could not quite understand my question, but eventually got things arrange to my…

The agent could not quite understand my question, but eventually got things arrange to my satisfaction.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Precise, Quick and Insightful.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I found a hotel near close to the site I will be visiting and the check-in…

I found a hotel near close to the site I will be visiting and the check-in process was easy.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

I have been a hotels.com customer for many years. I specifically booked through them to get…

I have been a hotels.com customer for many years. I specifically booked through them to get a lower rate and to rack up my reward nights. After booking i realized that my night accumulation did not...

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Very easy to navigate the website

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

A pleasure to work with.

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

worst experience, the agent messed up the number of people and now having trouble changing…

worst experience, the agent messed up the number of people and now having trouble changing that and need to pay more per person. big problem, will never use or book with hotels.com again

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Very pleasant and helpful

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Trusted Customer

12 years ago

Date of purchase: 24/04/2013

Operators have been very pleasant. I'm not sure they have quite enough information from the…

Operators have been very pleasant. I'm not sure they have quite enough information from the hotels; whatever I was trying to confirm seemed to be already on the Web site. But the process of booking...

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About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

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972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States