Hotels.com US is no longer an active Feefo customer
Displaying all 941,070 reviews
Trusted Customer
Feefo Verified
13 years ago
Repeated phone calls to Hotels.com and still cannot get a copy and/or e-mail confirmation of…
Repeated phone calls to Hotels.com and still cannot get a copy and/or e-mail confirmation of stay. Personnel could not understand what was wrong either.
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Trusted Customer
Feefo Verified
13 years ago
I have used Hotels.com many times in the past. I recently used them to check flights…
I have used Hotels.com many times in the past. I recently used them to check flights as well. I also checked out another well known travel site where I found each one of my 3 flights a bit cheaper....
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Trusted Customer
Feefo Verified
13 years ago
Your website was easy to navigate. My reservation was easy to make and I received…
Your website was easy to navigate. My reservation was easy to make and I received an email confirming everything. Thank you.
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Trusted Customer
Feefo Verified
13 years ago
The service was fast
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Trusted Customer
Feefo Verified
13 years ago
No problems, person very courteous.
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Trusted Customer
Feefo Verified
13 years ago
I will never do business with them again. (Outsourced/Indian) customer service is terrible in every aspect,…
I will never do business with them again. (Outsourced/Indian) customer service is terrible in every aspect, rude, unhelpful and hard to understand the thick accent. They do not care about your...
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Trusted Customer
Feefo Verified
13 years ago
In small cities or town or islands, you could not provide hotels to reserve, pls…
In small cities or town or islands, you could not provide hotels to reserve, pls improve this services and hope this improvement could bring you more profits!
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Trusted Customer
Feefo Verified
13 years ago
It was easy to navigate the website and compare hotels and prices.
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Trusted Customer
Feefo Verified
13 years ago
The only problem I had was when it asked if I wanted to add this…
The only problem I had was when it asked if I wanted to add this booking to a previous booking for points, it would not let me do it. Not sure if it was a problem from my end or hotels.com, but it's...
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Trusted Customer
Feefo Verified
13 years ago
great map for location of hotel which other websites did not offer in this easy…
great map for location of hotel which other websites did not offer in this easy format.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
