Service
4.3
/5

5

4

3

2

1

4,664

1,103

437

246

624

7,074

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
Easy to navigate website
Website is good, easy to use
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
Fast and easy
It was fast clear and easy
GW
Gail Wade
7 months ago
Date of purchase: 30/10/2024
What Gail Wade said about Hotels.com US:
This was my first experience booking a hotel online. My plan is to stay 3 days and 3 nights. It was a little confusing and it took a while before I was able to type in the correct check in and check...

Read all
PS
Peter Szolcsanyi
Idyllwild
7 months ago
Date of purchase: 28/10/2024
What Peter Szolcsanyi said about Hotels.com US:
*****
The pictures of the room were very few, small and low quality to help to decide how things looks like. So, for the most part I was hoping it will look decent and not disappointing once I walk into...

Read all
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
Easy finding deals and plenty of options to choose from
RJ
Rebecca Johnson
Gardnerville, NV
7 months ago
Date of purchase: 31/10/2024
What Rebecca Johnson said about Hotels.com US:
So easy
They made it so easy for me to book using my phone in a restaurant.
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
Easy process
I searched for hotels in the area I needed to stay and Hotels.com provided several options within my budget.
LI
Lila
Arizona
7 months ago
Date of purchase: 08/09/2024
What Lila said about Hotels.com US:
Great experience
Excellent and seamless process
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
easy to use
Easy to use.
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
I am not Xavier A Rojas. Never asked for this Booking. Please Hotel. com fix this problem, because you are using my e-mail for somebody else. Get Real and fix your irresponsibility. Magaly Rojas
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
Read all
5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent