How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com US Reviews

https://www.hotels.com/?locale=en_US&pos=HCOM_US&brandcid=HCOM-US.FEEFO.HEADER

Rated

Excellent

Service

4.3

/5

5

4

3

2

1

4,664

1,103

437

246

624

7,074

ratings over the past year

Displaying all 941,072 reviews

DH

Derek Hone

7 months ago

Date of purchase: 01/11/2024

What Derek Hone said about Hotels.com US:

Ripped off

I was sent to the wrong address/state and still have 30+ days until my stay and the hotel would not change my reservations to the other hotel and/or refund my money. If it was an honest mistake and...

Read all

0

See full customer review

PA

pattii55

7 months ago

Date of purchase: 01/11/2024

What pattii55 said about Hotels.com US:

Good choices, prices are OK for this rotten economy.

Was easy to find what I needed and see pics of the room. Would be nice to know if a place has a hot tub or not. My husband appreciates that.

0

See full customer review

RB

Randall Burno

7 months ago

Date of purchase: 30/10/2024

What Randall Burno said about Hotels.com US:

Check-In

Easy to navigate in app. I enjoy the OneKey rewards & how it stack up points for future endeavors.

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 01/11/2024

Good booking experience, but no military discount

Provide discounts for veterans. I wasted 30 minutes trying to get the site to apply a verified military discount code. Unfortunately, the code expired in 2023 & it appears Hotels.com dropped all...

Read all

0

See full customer review

RM

Rose-Meri Muldoon

7 months ago

Date of purchase: 31/10/2024

What Rose-Meri Muldoon said about Hotels.com US:

The service works well for my needs.

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 01/11/2024

Easy to use.

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 01/11/2024

Fast, Easy & inexpensive

They provided great choices and the best rates.

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 01/11/2024

Ease of use

0

See full customer review

Trusted Customer

7 months ago

Date of purchase: 01/11/2024

Gracias por guiarme

Muy buen servicio, claro, resulta ser una guía, después que elegí me mejoró el precio! Gracias

0

See full customer review

NW

Nathaniel Wiessner

7 months ago

Date of purchase: 01/11/2024

What Nathaniel Wiessner said about Hotels.com US:

Great User Experience

I use Hotels.com all the time and I find it to be a good experience. There is good selection available and it is presented clearly.

0

See full customer review

Not received a review invite?

About Hotels.com US

Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent

Read all

972-934-8400

5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States