Service
4.3
/5

5

4

3

2

1

4,724

1,113

443

250

633

7,163

ratings over the past year

Hotels.com US is no longer an active Feefo customer
Displaying all 941,072 reviews
ZA
Zahid
Sarasota, Florida
7 months ago
Date of purchase: 01/11/2024
What Zahid said about Hotels.com US:
Effective and accurate
Easy to find the right hotel according to my selection criteria.
Trusted Customer
7 months ago
Date of purchase: 01/11/2024
good great
Trusted Customer
7 months ago
Date of purchase: 30/10/2024
It was ok.
Wasn’t fond of the price change after changing from 2-3 adults. So I went to another hotel.
Trusted Customer
7 months ago
Date of purchase: 31/10/2024
Good choices for booking but reward program is weak/unwanted now.
There are plenty of choices for booking.
MP
Malena Peshlakai
7 months ago
Date of purchase: 31/10/2024
What Malena Peshlakai said about Hotels.com US:
Awesome no problem
BM
Barry Madden
7 months ago
Date of purchase: 25/10/2024
What Barry Madden said about Hotels.com US:
The rewards for using Hotels.com has reached a dismal amount, and really not worth using that much anymore. since the acquisition by Expedia the rate are no longer competitive as they used to be....

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DP
David Plati
7 months ago
Date of purchase: 01/11/2024
What David Plati said about Hotels.com US:
Always easy with a lot of choices!
The process is so easy, everything imaginable is covered!
Trusted Customer
7 months ago
Date of purchase: 01/11/2024
Good selection at good prices
Quickly planned our vacation along with travel plans to and from stays. Good availability at good prices.
FS
Freda Scott
7 months ago
Date of purchase: 31/10/2024
What Freda Scott said about Hotels.com US:
Easy site to navigate
This is a very easy site to navigate & get a booking done quickly. I've had very good results with the hotels I've booked as well.
CU
Customer
7 months ago
Date of purchase: 31/10/2024
What Customer said about Hotels.com US:
Easy to navigate
They gave more options to choose from . Very easy to navigate
About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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5410 Lyndon B Johnson Freeway, Ste. 500, Dallas, TX 75240, Texas, 75240, United States
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About Hotels.com US
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent