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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,126

307

107

57

123

1,720

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
9 months ago
Date of purchase: 29/10/2024
Great and easy
First time great and online easy as 123
Trusted Customer
9 months ago
Date of purchase: 29/10/2024
Quick and easy to book
The service was quick and efficient with no problems encountered
KM
Kevin Marshall
9 months ago
Date of purchase: 29/10/2024
What Kevin Marshall said about Hotels.com UK:
Smooth booking experience
Everything went smoothly.
Trusted Customer
9 months ago
Date of purchase: 29/10/2024
Very good website easy to use
Trusted Customer
9 months ago
Date of purchase: 29/10/2024
ease of booking
so easy to use
Trusted Customer
9 months ago
Date of purchase: 29/10/2024
Straightforward
Very straightforward booking experience, the filters make it easier to narrow down your choice.
Trusted Customer
9 months ago
Date of purchase: 27/10/2024
Great website, but be careful to decline insurance if you don't need it.
The sevice is mainly fine. The website is clear and it is responsive. Information is set out well and it is easy to compare different hotels. I particularly like the map option where hotels are...

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PG
paul garrett
Conwy Wales
9 months ago
Date of purchase: 29/10/2024
What paul garrett said about Hotels.com UK:
Hotel booking made clear and simple.
A good choice of hotels. Easy booking system and communication. Always pay at booking and clear confirmation follows.
Trusted Customer
9 months ago
Date of purchase: 29/10/2024
Great choice of hotels, booking very straightforward.
Very easy to navigate the website and find an excellent selection of hotels to suit all budgets. Detailed information of rooms, amenities, location and services provided for all hotels.
LY
Laura Young
9 months ago
Date of purchase: 29/10/2024
What Laura Young said about Hotels.com UK:
Easy to use
Easy to use and plenty of choice
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent