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Rated
Excellent

.

Service
4.3
/5

5

4

3

2

1

1,239

334

114

66

136

1,889

ratings over the past year

Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
1 year ago
Date of purchase: 21/05/2024
Easy to use
Easy and straight forward.
CH
Chris
Middlesbrough
1 year ago
Date of purchase: 28/05/2024
What Chris said about Hotels.com UK:
Reliable
Easy to book with
Trusted Customer
1 year ago
Date of purchase: 28/05/2024
Good 👍
Easy to navigate through site and search and book accommodation. Payment methods are good and the overall experience has been positive.
Trusted Customer
1 year ago
Date of purchase: 28/05/2024
Supere
Ease of booking
Trusted Customer
1 year ago
Date of purchase: 28/05/2024
Good choice of accommodation
Lots of different types of accommodation, easy to follow instructions , booking quick and easy.
Trusted Customer
1 year ago
Date of purchase: 28/05/2024
Tried to book in monthly payments but the system woulld not allow
System offered monthly payments but did not allow for payment.
TS
Thomas Stelmach
1 year ago
Date of purchase: 28/05/2024
What Thomas Stelmach said about Hotels.com UK:
Could not speak to anyone to confirm booking specifics no tel number online
Very very poor
DC
Douglas Cutler
1 year ago
Date of purchase: 28/05/2024
What Douglas Cutler said about Hotels.com UK:
Hotel getaway.
Easy to negotiate and great choice of hotels.
SW
Sandra Waller
Dover
1 year ago
Date of purchase: 28/05/2024
What Sandra Waller said about Hotels.com UK:
Read above I can’t keep phoning & getting nowhere
I merged two gift cards, the sight took me back to pay balance I ended up paying the whole thing & my cards not deducted. I have phoned Hotels.com but feel I’ve been fobbed off. First of all actually...

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Trusted Customer
1 year ago
Date of purchase: 28/05/2024
Always book through Hotels.com
Good selection of accommodation to choose from
About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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407 St John St, London, Greater London, EC1V4EX, United Kingdom
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About Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent