How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hotels.com UK Reviews

https://uk.hotels.com/?brandcid=HCOM-UK.FEEFO.HEADER

.

Service

0

/5

5

4

3

2

1

0

ratings over the past year

Displaying all 235,339 reviews

Trusted Customer

Hotels.com UK Verified

1 year ago

Great choices

Always plenty of hotel ls to choose from. Good to be able to use reward keys. Easy to compare room types and confirmation comes through to email very quickly

0

Trusted Customer

Hotels.com UK Verified

1 year ago

Happy with Hotels.com

Good range of accommodation to choose from. Easy to understand payment/cancellation options. Good post-booking information received via email. Like the OneKey loyalty discounts.

0

Trusted Customer

Hotels.com UK Verified

1 year ago

Easy process

0

ST

Steve Thomas

Hotels.com UK Verified

Warrington

1 year ago

What Steve Thomas said about Hotels.com UK:

Easy and clear booking system

Rewards explained well i thought I might have problems because of transfer to new rewards system but it was easy and without any hitches

0

BW

Bruce Williams

Hotels.com UK Verified

London

1 year ago

What Bruce Williams said about Hotels.com UK:

Great variety of hotels

Good variety of hotels on offer, at good prices.

0

Trusted Customer

Hotels.com UK Verified

1 year ago

Poor customer service. Needed to change rooms which was incorrectly done

0

Trusted Customer

Hotels.com UK Verified

1 year ago

Horrific

Poor service

0

MB

mark biggs

Hotels.com UK Verified

Sandbach, Cheshire U.K.

1 year ago

What mark biggs said about Hotels.com UK:

Great deals on offer

0

Trusted Customer

Hotels.com UK Verified

1 year ago

Had difficulty applying my accumulated discount.

Yes I use them regularly. In this case applying my accumulated discount was frustrating as instructions are not clear. Got there by trial and error but it was frustrting.

0

Trusted Customer

Hotels.com UK Verified

1 year ago

Great position on seafront. The lift was not working. 2 flights of stairs and lots of corridors to get to the room. Got lost twice trying to get out. The room was very clean and comfortable. Very...