Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
Hotels.com UK Verified
1 year ago
Straightforward easy booking form
My requests were noted by e. mail shortly after booking
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Trusted Customer
Hotels.com UK Verified
1 year ago
Lousy website. No flexibility. No obvious complaints process available.
The website changed the date during the course of booking. The booking was non cancellable. Why this happened I do not know but having experimented it is possible to have one date at the top and the...
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BR
Ben Riley
Hotels.com UK Verified
1 year ago
What Ben Riley said about Hotels.com UK:
Didn't use my credit when I 100% selected it.
I had almost £100 of credit to use, I selected to use the credit for my booking, it showed me the room rate at £20 while using the credit which is fine by me. I click select, it takes me to the...
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MA
MagdaG
Hotels.com UK Verified
1 year ago
What MagdaG said about Hotels.com UK:
I couldn't use my BLC discount
The website was rather flimsy to use, I kept filtering for Bruges historical centre and it kept showing me hotels 9 miles away from it as top choices, really annoying to have to scroll through all...
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Trusted Customer
Hotels.com UK Verified
1 year ago
Good
Typical easy experience
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Trusted Customer
Hotels.com UK Verified
1 year ago
Easy to use.
Easy to use. Clear images and descriptions of places available. Simple bookimg process.
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Trusted Customer
Hotels.com UK Verified
1 year ago
if its not broke dont fix it
the actual booking is very easy to do with plenty of choice! but where as before booking a room would lead to a stamp, and 10 stamps would result in a free nights stay of your choice, now after 10...
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Trusted Customer
Hotels.com UK Verified
1 year ago
Efficient
Excellent and got what we wanted
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Trusted Customer
Hotels.com UK Verified
1 year ago
Other than going direct this a good option
Easy to use, clear information, rapid response on availability.
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SG
SG
Hotels.com UK Verified
Falkirk
1 year ago
What SG said about Hotels.com UK:
Happy customer
Easy to search and book via hotels.com. Have used their services for several years and have always been happy with them.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
