Holiday Gems Reviews

We regret to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. The prices offered on our website will fluctuate due to supply and demand which we cannot control and if suppliers chose to promote a limited number at a lower price, once they are gone, we can only give the next price.

AnneMarie we are sorry that you did not appreciate the booking terms and conditions which you accepted at the time since these clarify each booking is treated separately on our online booking request system. Should groups be looking to travel together, they should contact us so that availability and prices can be checked for the full group in order to avoid potentially issues such as this. The website states that you are making an offer to purchase the Package Holiday selected and if it is available at the price it is confirmed. Once you accept the terms, you are then bound by any fees associated to cancelation and these are often restrictive with suppliers but we will assist where possible. We of course honor the right to cancelation and refund if the only price we can book at is greater as in the case of your friends. The prices offered on our website will fluctuate due to supply and demand which we cannot control and if suppliers chose to promote a limited number at a lower price, but once that is exhausted the higher price applies

Donna there was no administration error about price. We regret you did not appreciate how the website operates since you ticked to accept the booking terms and conditions. These clearly explain about an offer to purchase the holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are given other options. However, we are happy that you were assisted to enable a holiday to proceed. For the issue to do with the fee this is also within our terms and if you have queried this with our customer service team, they do have an auto reply on their emails to manage your expectation about timescales for response.