Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MS
Mr Douglas Smith
Feefo Verified
Burntisland
3 years ago
What Mr Douglas Smith said about Holiday Gems:
Ease of booking
Strait forward booking process good communication and quick documentstion
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MS
Mr David Sagar
Feefo Verified
3 years ago
What Mr David Sagar said about Holiday Gems:
Very good service
Thus is the second time we have dealt with Holiday Gems and we have found them to have a quick and efficient service.
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Trusted Customer
Feefo Verified
3 years ago
Added costs for flight baggage, no option when booking. Cheaper elsewhere
Make sure all costs are visible when booking your holiday
Review Team
Holiday Gems
3 years ago
Some flights do not permit an option to add luggage to an online order. However, the terms of use of the website that you ticked to accept do explain this to inform your decision and we are sorry if you overlooked this.
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Trusted Customer
Feefo Verified
3 years ago
Good deal but extra charge after booking
Good value on the initial booking however it increased in price when they processed the booking. Whilst not a huge amount I feel that once booked at a certain price and payment taken that price...
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Trusted Customer
Feefo Verified
3 years ago
Quick and easy
Website easy to use with value for money holidays.
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MB
Mrs paula bell
Feefo Verified
3 years ago
What Mrs paula bell said about Holiday Gems:
The price you book should be the price you pay, booking it one day then the next saying the price of the flights have gone up is not acceptable. I have booked many holidays online and I have never...
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Review Team
Holiday Gems
3 years ago
Mrs Bell we regret to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. The prices offered on our website will fluctuate due to supply and demand which we cannot control and if suppliers chose to promote a limited number at a lower price, once they are gone, we can only give the next price.
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Trusted Customer
Feefo Verified
3 years ago
Booked my holiday online and then got a phone call to say the online price had gone up. This is the second time this has happened. Think the online price should be what you pay. Very disappointed
Review Team
Holiday Gems
3 years ago
We regret to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price. We have many thousands of customers who receive the benefit of our great offers and we are sorry you have not been fortunate enough so far.
Trusted Customer
3 years ago
Going out in same flight as original booking and staying in the same accommodation 🤷🏻♀️ so nothing has changed from the online booking I made EXCEPT THE PRICE !!!
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MU
Miss Michelle Usher
Feefo Verified
3 years ago
What Miss Michelle Usher said about Holiday Gems:
Great experience so far thanks to Mark and his help and guidance. Can't wait til April.
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MT
Mrs Kim Thompson
Feefo Verified
3 years ago
What Mrs Kim Thompson said about Holiday Gems:
We have booked several holidays now and each one has been great. Great customer service, always able to speak to someone on the phone with any queries. We always worry about transfers but never had...
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Trusted Customer
Feefo Verified
3 years ago
Excellent service helpful when adding to my booking will book again in the future
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
