Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MW
Mr James Wilson
Feefo Verified
3 years ago
What Mr James Wilson said about Holiday Gems:
Fabulous
First time used wont be the last, hassle free ,easy to follow instructions ,everything as advertised & sent.
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Trusted Customer
Feefo Verified
3 years ago
Brilliant service
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MG
Mr Michael Goodwin
Feefo Verified
3 years ago
What Mr Michael Goodwin said about Holiday Gems:
Easy booking
Easy to navigate the site, easy to book. Only downside for me was there was no option to add luggage so I don’t know what we have.
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Trusted Customer
Feefo Verified
3 years ago
Stuart was very helpful dealing with my holiday.
Very helpful and polite during our calls
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MS
Ms Teresa smith
Feefo Verified
3 years ago
What Ms Teresa smith said about Holiday Gems:
Easy and efficient
All great easy to book and easy to make payments though the £5:95p was an unexpected charge every time you make a payment
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Trusted Customer
Feefo Verified
3 years ago
5 star treatment
Very helpful. Will. Use again great price
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MM
Mrs Angela Mitchell
Feefo Verified
3 years ago
What Mrs Angela Mitchell said about Holiday Gems:
Great customer service easy to talk to .
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Trusted Customer
Feefo Verified
3 years ago
Really easy to book.
It was really easy to book. Not a bad price either.
Great. Thank you
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Trusted Customer
Feefo Verified
3 years ago
Great service at short notice.
After booking my holiday on line I received a call from a team member at Holiday Gems, informing me that the room I required was sold out. After a short discussion I was upgraded at no extra cost....
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MS
Mrs Michelle Swan
Feefo Verified
3 years ago
What Mrs Michelle Swan said about Holiday Gems:
Unsatisfied customer terrible after service
I made an enquiry regarding a holiday which I had seen could not offer accommodation so I said to forget it and I would get back. Holiday was booked by Holiday Gems and money taken without my...
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Review Team
Holiday Gems
3 years ago
Mrs Swan this does not appear accurate. You booked online on our website - a package - and as per the terms of use of the website that you ticked to accept, the booking fulfilled. Money was debited in accordance with those terms, not taken without your permission. Any changes required after this are subject to the same terms and associated charges. We will advise the team involved if you are still awaiting some resolution about this and contact will be made via normal channels..
MS
Mrs Michelle Swan
3 years ago
It specifies on your website if you cannot fulfill the request ( not an order) then no money will be taken without your consent. I understand I have to pay for flights but not sure why I have to pay for seats a hold luggage. I have contacted your team and seemingly I will be re-embursed for accommodation. TX for your quick response
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
