How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hedges Direct Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hedges-direct-ltd | Feefo

Displaying all 29,109 reviews

Trusted Customer

Feefo Verified

12 years ago

Hedges Direct always provides first rate attentive service to a standard few others even aspire…

Hedges Direct always provides first rate attentive service to a standard few others even aspire to let alone achieve.

Product reviews

Date of purchase: 14/05/2013

Trusted Customer

Feefo Verified

12 years ago

About what I'd expect from any reputable supplier. I'd be happy to buy from HD…

About what I'd expect from any reputable supplier. I'd be happy to buy from HD again.

Product reviews

Date of purchase: 21/03/2013

Trusted Customer

Feefo Verified

12 years ago

easy ordering process and website very easy to navigate and find what you want

Product reviews

Date of purchase: 23/05/2013

Trusted Customer

Feefo Verified

12 years ago

excellent service

Product reviews

Date of purchase: 26/04/2013

Trusted Customer

Feefo Verified

12 years ago

The sales person was very helpful and understood my requirements arranging a very convenient delivery…

The sales person was very helpful and understood my requirements arranging a very convenient delivery date.

Product reviews

Date of purchase: 31/03/2013

Trusted Customer

Feefo Verified

12 years ago

Great. Thank you.

Product reviews

Date of purchase: 04/04/2013

Trusted Customer

Feefo Verified

12 years ago

The plants came heaped together in a large cardboard box with some outside the pots…

The plants came heaped together in a large cardboard box with some outside the pots and partly damaged.

Hedges Direct Ltd

12 years ago

Thank you for your feedback. Clearly the boxes in which your plants were delivered must have been handled 'roughly' by our carriers Parcel Force, to whom we have provided appropriate feedback. Although we have no redress against Parcel Force for such damage, we have forwarded a report to them as part of us working in partnership to maintain the highest possible levels of customer satisfaction. However if any of the plants do not prosper as a result of them being damaged in transit please let me know and I'll arrange to send you replacements free of charge. With regards to height of the plants then although I appreciate why you may feel disappointed they were within the height range specified. This year the growth of plants has been held back by the extremely cold weather so most are at least 4 weeks behind in their development in which space of time you'll find the plants will at least be at the top end of the height range you've purchased. Given the difficulties you've experienced with your order we will discount any future order you place by 15%. Claire Walton - Hedges Direct Service Team

Product reviews

Date of purchase: 19/05/2013

Trusted Customer

Feefo Verified

12 years ago

The price was considerably cheaper than local garden centres and the whips were as good,…

The price was considerably cheaper than local garden centres and the whips were as good, maybe better, than those held there.

Product reviews

Date of purchase: 05/04/2013

Trusted Customer

Feefo Verified

12 years ago

Had to chase to get delivery but otherwise ok.

Product reviews

Date of purchase: 03/05/2013

Trusted Customer

Feefo Verified

12 years ago

Plants were good but packaging not so good and some damaged/broken in transit: however -…

Plants were good but packaging not so good and some damaged/broken in transit: however - appear to be growing and establishing ok

Product reviews

Date of purchase: 28/04/2013

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Hedges Direct Ltd Reviews

Copper Beech or Purple Beech (Fagus Sylvatica purpurea) 100/120cm in 2 litre potsMore reviews of this product (3)View product websiteFirst rate as all the hedging material Hedges Direct have previously supplied.

Hornbeam 90/120cm bare rootMore reviews of this product (1,358)View product websiteMostly good plants now growing well, but about 10% were weak and with very little root, and are doing correspondingly less well.

RootGrow (150g)More reviews of this product (3,989)View product websiteImpossible to know what effect RootGrow is having, but the horticultural experts say it's worth using, so I assume it is!

Japanese Holly (Ilex crenata) 40/60cm in 5 litre potsMore reviews of this product (3)View product websiteproducts excellent quality and just as described

Lavender Hidcote 15/20cm in 1.5 litre pots - SPECIAL OFFERMore reviews of this product (29)View product websiteProgressing well thank you!

Box 30/40cm bare root x 100More reviews of this product (1,043)View product website

RootGrow (360g)More reviews of this product (3,989)View product website

Privet 60/90cm bare rootMore reviews of this product (1,367)View product websiteGreat.

RootGrow (360g)More reviews of this product (3,989)View product website

Hornbeam 60/90cm bare rootMore reviews of this product (1,358)View product websiteAs above

Blackthorn 60/90cm bare rootMore reviews of this product (1,057)View product websiteAs above

Beech 60/90cm bare rootMore reviews of this product (2,298)View product websiteThe whips are growing quickly without any problems

Hawthorn (Crataegus Monogyna) 40/60cm bare rootMore reviews of this product (96)View product websiteAs above

Viburnum tinus (Laurustinus) 80/100cm in 20 litre pots*More reviews of this product (3)View product websiteBut a little disappointed as ordered 20 litre pots and were only 60cm high as opposed to 80/100cm so the size of 10 litre cheaper pots!! otherwise happy with service

Photinia Red Robin (Photinia x fraseri) 30/40cm in 2 litre pots SPECIAL OFFER (Current batch are taller)More reviews of this product (9)View product websitePlants ok, difficult start due to damage in transit - heavier 5litre pots on top and broke several stems. Packaging process should be reviewed

Viburnum tinus (Laurustinus) 40/60cm in 5 litre potsMore reviews of this product (2)View product websiteGood quality plants that are growing well in situ

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?