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Hedges Direct Ltd Reviews

Rated
Exceptional
Service
4.7
/5
Product
4.6
/5

5

4

3

2

1

2,148

244

77

40

82

2,591

ratings over the past year

Displaying all 28,989 reviews
Trusted Customer
11 years ago
Date of purchase: 25/03/2014
Quick, efficient delivery. Best prices on the net yet top quality plants. Excellent, informative and…
Quick, efficient delivery. Best prices on the net yet top quality plants. Excellent, informative and clear website.
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Trusted Customer
11 years ago
Date of purchase: 24/03/2014
Plants in pots were not quite as speedily delivered as bare root ones, but still…
Plants in pots were not quite as speedily delivered as bare root ones, but still within 10 days
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Trusted Customer
11 years ago
Date of purchase: 20/03/2014
Was very dissapointed that the plants were packed laying on their sides in flat boxes,…
Was very dissapointed that the plants were packed laying on their sides in flat boxes, not what the web site implies.
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Hedges Direct Ltd
Hedges Direct Ltd
11 years ago
Thank you for your valuable feedback. I am sorry to hear that your plants were not packed in an acceptable manner. We do review these processes regularly and I will be discussing this case with our despatch manager at the next review. Obviously should you have any problem with the establishment of your plants I will be happy to refund or replace as required. Kind regards, Kate James - Hedges Direct Service Team
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Trusted Customer
11 years ago
Date of purchase: 23/03/2014
Prompt accurate delivery. Good quality plants. Thank you HD.
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Trusted Customer
11 years ago
Date of purchase: 23/03/2014
Excellent service. Good sturdy plants, well packaged and quick delivery
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Trusted Customer
11 years ago
Date of purchase: 23/03/2014
Would recommend this company, prompt service, plants were well packed
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Trusted Customer
11 years ago
Date of purchase: 24/03/2014
sales staff very helpful
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Trusted Customer
11 years ago
Date of purchase: 24/03/2014
Quick response.
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Trusted Customer
11 years ago
Date of purchase: 24/03/2014
It was great to get good advice from your sales people & to be able…
It was great to get good advice from your sales people & to be able to order over the phone. Very helpful, enabling me to order correct plants for our soil, and order the RootGrow fertilizer (which I...

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Trusted Customer
11 years ago
Date of purchase: 10/03/2014
Packaging poor, planting medium out of pots on delivery.
Packaging poor, planting medium out of pots on delivery.
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Hedges Direct Ltd
Hedges Direct Ltd
11 years ago
Thank you for your feedback. I am sorry to hear that some of your plants were undersized and damaged upon delivery, we obviously always endeavor to send plants of the correct specification; though, being a big team, mistakes can sometimes occur and I apologise for this. All plants undergo rigorous quality checks prior to despatch - I have arranged a meeting with our despatch manager to ensure all members of the despatch team are reminded of the importance of these checks. We can of course arrange to collect your order and offer a full refund. Alternatively we can refund you the difference between these plants and the next size down. Should you wish to arrange a refund please do contact our sales and service team helpdesk@hedgesdirect.co.uk who will be more than happy to resolve this issue for you. Should you have any further queries please do not hesitate to contact us. Kind regards, Kate James - Hedges Direct Service Team
Trusted Customer
11 years ago
The response from the company was good to read and reassured me of their general commitment to a good service.
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About Hedges Direct Ltd
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.
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Five Acres, Dawbers Lane, Euxton, Chorley, Lancashire, PR7 6EE, United Kingdom
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About Hedges Direct Ltd
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.