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Hedges Direct Ltd Reviews

http://www.hedgesdirect.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

2,385

233

63

33

55

2,769

ratings over the past year

Displaying all 26,271 reviews
Trusted Customer
11 years ago
Date of purchase: 21/04/2013
A most confusing purchase process. Email to say they had received the order but not one regarding dispatch. Very slow and when the order was delivered the driver threw it onside down into our garden
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Hedges Direct Ltd
Hedges Direct Ltd
10 years ago
Thank you for your feedback and please do accept our apologies for the difficulties you experienced with your order. As a leading retailer of plants both our on-line and telephone order processes have been proven to work efficiently across many thousands of transactions. However we always strive to improve them and would welcome any further detailed observations that may help us. With regards to the despatch of your then I detail below the response a colleague sent to you on the 3rd May in response to an e-mail you sent us of the same date: ---------------------------------------------------------------- Thank you for your email and I am very sorry to hear about the condition your plants were in when they were delivered. It is our practice to use an insert inside the box to keep the plants uprights during transport but obviously on this occasion our despatch team have not done this. We do not expect Parcel Force to deliver the plants in such a terrible manner and we do print 'Live plants this way up' on the boxes but this has been ignored on this occasion and I will take this issue up with our Parcel Force account manager. I have made a note as to what has happened against your order so if any of the plants do not recover from their ordeal I will of course replace them for you. Also if you require any further plants in the future please do come back and ask to speak to myself and I will be more than happy to give a substantial discount. Once again please do accept my apologies for the way in which your order was delivered and if there is anything else I can help with please don't hesitate to contact me. ---------------------------------------------------------------- You most certainly should have received an automated e-mail from Parcel Force at the time we despatched your order and I will enquire with them why this did not reach you. Finally you mention a plant was under height could you please provide further details if this is still of concern to you. Claire Walton - Hedges Direct Service Team
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Trusted Customer
11 years ago
Date of purchase: 12/03/2013
Very good website & products,great service & fast delivery.
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Trusted Customer
11 years ago
Date of purchase: 22/04/2013
:)
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Trusted Customer
11 years ago
Date of purchase: 03/05/2013
Excellent service and delivery
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Trusted Customer
11 years ago
Date of purchase: 10/04/2013
excellent service,fast delivery and great prices.
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Trusted Customer
11 years ago
Date of purchase: 16/03/2013
Quick efficient service.
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Trusted Customer
11 years ago
Date of purchase: 07/05/2013
.Prompt delivery. and useful advice.
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Trusted Customer
11 years ago
Date of purchase: 11/05/2013
Very quick response by Hedges Direct. ParcelForce let them down though. The boxes were left in a prominent position and not where requested. Some of the plants were upside down, some not in their pots
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Trusted Customer
11 years ago
Date of purchase: 12/04/2013
Excellent service and very good quality hedging. Offered good sound advice when needed.
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Trusted Customer
11 years ago
Date of purchase: 27/05/2013
Great service thanks
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About Hedges Direct Ltd
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.
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+447733527511
Five Acres, Dawbers Lane, Euxton, Chorley, Lancashire, PR7 6EE, United Kingdom
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About Hedges Direct Ltd
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.