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Headwater Reviews

Displaying all 1,505 reviews

Trusted Customer

Feefo Verified

2 years ago

I booked a holiday to Lapland for Xmas and could not have received a better

Excellent service from Lauren.

Steph

Headwater

2 years ago

Lauren will be thrilled with your comments, thank you so much :-) What a fabulous trip you have to look forward to! Stephanie

Trusted Customer

Feefo Verified

2 years ago

Great service although the phone lines were not that great which was a bit frustrating for both sides

Steph

Headwater

2 years ago

Thank you you for your comments and I am sorry you called when we were having technical issues, very annoying all round! You have a wonderful holiday booked to look forward to which will soon be here! Stephanie

IAN RICHARDS

Feefo Verified

Worthing

2 years ago

What IAN RICHARDS said about Headwater:

Excellent service from the agent

Service and help from the agent, Helen, was excellent. Everything was made very clear with helpful suggestions over flight alternatives to enable me to get what I needed. A little disappointed with...

Steph

Headwater

2 years ago

Thank you for your 5* review and I am pleased that we have booked you a trip to look forward to. I am sorry our information email did not cover everything you needed and we will take a look at this to see how it can be improved. Stephanie

CHRISTINE BAKER

Feefo Verified

Southport

2 years ago

What CHRISTINE BAKER said about Headwater:

Excellent service

It was prompt and efficient and the staff dealt with my enquiries. I have travelled with Headwater before and have always found their descriptions to be accurate and helpful.

Steph

Headwater

2 years ago

Thank you for booking with us again and your lovely comments. You have chosen a wonderful trip and I am sure you will enjoy it when the time comes. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Staff Very Helpful

Staff excellent. IT problems caused a lack of clarity in the quotation.

Steph

Headwater

2 years ago

Thank you very much for your review and comments. It is very frustrating when technology lets us down and we apologise for the inconvenience. I am pleased you are all booked now and have a lovely holiday to look forward to. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Booking a walking holiday in Italy

Efficient, friendly, proactive, and effective

Steph

Headwater

2 years ago

Thank you very much for your wonderful comments. I am sure you will have a wonderful time in Italy Stephanie

Trusted Customer

Feefo Verified

2 years ago

Thanks!

Absolutely responsive and accommodating.

Steph

Headwater

2 years ago

Thank you for your kind words regarding your booking experience. They are exactly what we like to read! Stephanie

MARTIN WYATT

Feefo Verified

Lincolnshire

2 years ago

What MARTIN WYATT said about Headwater:

Initial booking experience

I am at the beginning of the booking process. So far everything has been ok. There was some confusion about the insurance position in the event of theft or damage to the bicycle, but this was cleared...

Steph

Headwater

2 years ago

Thank you very much for your comments. I am pleased we were able to answer all your questions and give you peace of mind. You have chosen a wonderful trip in Italy and I am sure that you will have a fabulous time when it finally arrives. Stephanie

Trusted Customer

Feefo Verified

2 years ago

Very helpful and professional service

Excellent Megan was helpful and kept us informed during the booking

Steph

Headwater

2 years ago

Thank you very much for your 5* review. Megan will be so pleased and I will make sure that she gets to see your comments. I am sure you will have a wonderful time in Sicily when the time arrives. Stephanie

SIMON HAMMOND

Feefo Verified

Chilworth

2 years ago

What SIMON HAMMOND said about Headwater:

Megan was very knowledgeable about the trips and helpful in recommending the most appropriate trip for us, as beginners.

Steph

Headwater

2 years ago

Thank you for you review today. Megan loves to sell Venabu as she has visited herself. She will be more than happy to answer any questions you might have before you travel too! Stephanie

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