Not great at all I booked a well earned break to find costs misleading about luggage and was then called continuously to upgrade and pay for luggage when I raised that it was misleading I heard...
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Mavyreen
Globehunters
1 year ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We have informed the customer service opening a case to get in touch with you as soon as possible. Could you please share your order number in the meanwhile?
Best regards,
Globehunters Team
I would never book with Globehunters again. I lost £90. They did not include baggage allowance in their initial bookings. If you don't look properly you will end up having to pay extra £80 for...
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Mavyreen
Globehunters
1 year ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
Mavyreen
Globehunters
1 year ago
We are escalating this case internally and in order to do so we need your order number. Could you please share it and we will come back to you as soon as possible. Thanks in advance.
3rd time I am using and has been efficient and reliable each time
Thank you . 3rd time I am using and has been efficient and reliable each time
Mavyreen
Globehunters
1 year ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
I probably would not purchase flight ticket from Globehunters anymore due to their cheating business in some way.
Mavyreen
Globehunters
1 year ago
Hello,
Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception.
We want to escalate this case internally and in order to do so we need more details on what happened and your order number. Could you please share it and we will come back to you as soon as possible. Thanks in advance.
Appalling. I bought my long haul flight online and quickly received a telephone call telling me my ticket was only carry on baggage and I had to pay £120 extra. I declined. I was given 1 hour to...
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Mavyreen
Globehunters
1 year ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
Mark was extremely helpful on both occasions that I called him! He ensured that my issues were resolved, without any lengthy wait times.
Mavyreen
Globehunters
1 year ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
Not impressed - Price that comes up not the price you pay!
Had to call several times to clarify and question the price ended up paying more as flight that we had booked had been fully booked so had...
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Mavyreen
Globehunters
1 year ago
Thank you for your review.
We would like to highlight that we advertise flights as distributed to us by the Global Distribution Systems, which are communicating with the official airline availability of flights.
Therefore, we cannot produce any flights that do not exist or increase any ticket fare and this is something which we do not have control with. Apologies for the inconvenience once again!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
