Globehunters Reviews

Thank you very much for your review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)

Thank you very much for your brilliant review! We always strive to make sure that the booking process is as easy for our customers and always deliver in service and price! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)

Thank you very much for your review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)

Hi Galina,Thank you very much for your review and we apologise for the inconsistent customer service experience you had.We take these complaints very seriously so would it be ok if you could please send us an email on socialmedia@globehunters.com with regards to the second Customer Service Rep you spoke to and how he has handled your case?Your help is highly appreciated and we would really like to make sure that our team will give consistently a high level of service to our customers.

Dear Charlane, Thank you for sharing your feedback with us. We would like to inform you that this is an isolated incident and does not reflect on the overall experience of our customers with us. Your reservation was received by us without check-in baggage, and we reached out to you to inform about the same. We contacted you regarding the same issue, and you informed our colleague that you would need to think about it as one of your co-travellers did not have to go through the process. We received your call the next day about tickets for your reservation, and we informed that we are still waiting for your decision regarding baggage. At this point, you decided to go through the reservation without check-in luggage, and the tickets were issued promptly as per your request. We did not keep your reservation on hold, rather presented you with an opportunity to add luggage at a discounted price with several other benefits. Please accept our apologies for the inconvenience and we hope to assist you again in the near future. Regards,Team Globehunters

Hi James,Thank you very much for your review and for letting us know about the issues you've faced! We definitely do not want our customers to feel in a limbo if the purchase has gone through or not - we will definitely take this up to the relevant departments to do the necessary fixes.Again, apologies for the inconvenience caused and if you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)

Hello! Thank you very much for your feedback and for letting us know about your issues on mobile bookings! We certainly will look into this and solve it to make sure no one will have this issue in the future. We are still glad you booked with us!If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip!

Thank you very much for your review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)

Hello, We are sorry to hear you had an unsatisfactory experience with Globehunters and we regret any inconveniences this issue might have brought to you. This is certainly not the level of customer service that we expect for our customers. We would like to look into your case to be able to investigate what had happened and to see how we could avoid something similar to happen in the future. Can you please send us an email on socialmedia@globehunters.com telling us more details about your case? Kind regards, Your Globehunters team

Hello! We have looked into your case and it seems that you have used your work email address (this might have explained the delay in you seeing our emails). Our Customer Service reps have tried contacting you over the phone but you were unavailable. Please do also check your SPAM/Junk Mail folder just in case as some of our emails gets sent there. If you need further assistance, please get in touch via socialmedia@globehunters.com or by calling us at 0208 944 4688.

Thank you so much for the review! We are continuously working on speeding up our ticketing process so hopefully, next time when you book with us, we'd not only save you money on your flights – you'd get your tickets instantaneously! Wishing you a safe and happy trip!