High volume of traffic meant delay in receiving confirmation
Mavyreen
Globehunters
6 years ago
Thanks for your rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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Trusted Customer
Feefo Verified
6 years ago
Not satisfied at all
Unfortunately I found the service as a whole quite disjointed and difficult to trust that a good job was being done. It was rather unsettling not to get an immediate receipt for payment and booking...
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Mavyreen
Globehunters
6 years ago
Dear Mr. Sims, We are sorry to hear you had an unsatisfactory experience with Globehunters. Further checking the details of your reservation, we have found that the booking acknowledgment was sent to you at the very same time when you had completed the payment online. This email is a receipt to let you know that your booking has been confirmed, successful and awaiting ticket issuance. You have also been given your Payment Invoice along with the ATOL Certificate just after the Booking Acknowledgment has been sent. Since ticket issuance is a manual process and has to be sent by the airline, sometimes it might take 24hrs to get the ticket issued. We have also made this clear in our Terms and Conditions. British Airways and American Airlines have a code-share agreement for some routes. This is common practice among airlines where-in they share their flight numbers with each other to be able to service routes they don’t directly cater to or have limited capacity. You have booked a code-share flight where the flights are marketed by British Airways and the operating carrier is American Airlines. Therefore, the e-tickets we’ve sent you have American Airlines flight details on it. However, we would like to apologies if this might brought any confusion to you.We hope this addresses your concern. If you need any other info or clarifications, please don't hesitate to get in touch.
Mavyreen
Globehunters
6 years ago
Dear Mr. Sims,
We are sorry to hear you had an unsatisfactory experience with Globehunters.
Further checking the details of your reservation, we have found that the booking acknowledgment was sent to you at the very same time when you had completed the payment online. This email is a receipt to let you know that your booking has been confirmed, successful and awaiting ticket issuance.
You have also been given your Payment Invoice along with the ATOL Certificate just after the Booking Acknowledgment have been sent. Since ticket issuance is a manual process and has to be sent by the airline, sometimes it might take 24hrs to get the ticket issued. We have also made this clear in our Terms and Conditions.
British Airways and American Airlines have a code-share agreement for some routes. This is common practice among airlines where-in they share their flight numbers with each other to be able to service routes they don’t directly cater for or have limited capacity. You have booked a code-share flight where the flights are marketed by British Airways and the operating carrier is American Airlines. Therefore, the e-tickets we’ve sent you have American Airlines flight details on it. However, we would like to apologies if this might brought any confusion to you.
We hope this addresses your concern. If you need any other info or clarifications, please don't hesitate to get in touch.
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MV
Mr Simon Verschuren
Feefo Verified
6 years ago
What Mr Simon Verschuren said about Globehunters:
Living up to the promise
Living up to the promise
Mavyreen
Globehunters
6 years ago
Thanks for your rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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MF
Mr Martin Floyd
Feefo Verified
6 years ago
What Mr Martin Floyd said about Globehunters:
I'll be happy to provide feedback once the flight is complete
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MS
Mr Christopher Smith
Feefo Verified
6 years ago
What Mr Christopher Smith said about Globehunters:
Was worried but Tickets came through eventually.
Was worried, tickets never came through, then could not get through on phones but I think this may have been due to TC clapse. Eventually got through and staff reasurred me. Tickets arrived next...
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Mavyreen
Globehunters
6 years ago
Thanks for your rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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Trusted Customer
Feefo Verified
6 years ago
Excellent service even when I had a problem. I would definitely recommend them as good price as well.
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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Trusted Customer
Feefo Verified
6 years ago
“Hidden” charges
I booked a transatlantic flight and it doesn’t give you the option to add luggage. Why I’d go transatlantic without luggage I don’t know!! I overlooked this point until printing off the booking...
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Mavyreen
Globehunters
6 years ago
Thank you for sharing your feedback regarding the booking process.
Our website picks up the best available fares available through the airline fare distribution system. The airline system broadcasted a "hand baggage" only fare for your booking, which was picked and booked for your reservation.
With regards to the booking you have made, we always show baggage-related information on our website under the tab “More information”. If the passenger has not seen the information on the website, we send the confirmation email with the attached Itinerary under the title “Meal and Luggage”.
We would like to apologize again for the issue that has cropped up, but as a travel agency, our options are limited as our website picks up the lowest fare available and then provides it to the passenger who makes a search for it.
Hope this helps. If you need any other info or clarifications, please don’t hesitate to get in touch.
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Trusted Customer
Feefo Verified
6 years ago
Check everything before you pay!!!
Was not made clear at time of biking that no luggage was included with the fight, on phoning customer service they pretty much said it was my own fault and would do nothing to help, would not use...
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Mavyreen
Globehunters
6 years ago
We are sorry to hear you had an unsatisfactory experience with Globehunters and we regret any inconveniences this issue might have brought to you.
Our website picks up the best available fares available through the airline fare distribution system. The airline system broadcasted a 'hand baggage only' fare for your booking, which was picked and booked for your reservation.
With regards to the booking you have made, we always show baggage-related information on our website under the tab “More information”. If the passenger has not seen the information on the website, we send the confirmation email with the attached Itinerary under the title “Meal and Luggage”.
Unfortunately, some airlines do not allow us to add luggage in a booking once it had been processed. We apologise as we could not help you at that time.
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MO
Mr Daniel OConnnor
Feefo Verified
6 years ago
What Mr Daniel OConnnor said about Globehunters:
Great service
I made an error in my booking which Globehunters picked up, called me and corrected before actually booking the flights, had I have booked the flights directly with the airline I would have been...
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Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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Trusted Customer
Feefo Verified
6 years ago
Would recommend
Great price for quality flights to the US and back. Received confirmation and tickets within the expected timescale. Would use again
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