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Globehunters Reviews | Customer Service Reviews for https://www.feefo.com/reviews/globehunters | Feefo

Displaying all 1,249 reviews

Trusted Customer

1 year ago

Date of purchase: 19/12/2023

Terrible service. Took money for flights that wasn’t available and took far

By having flights available that they take money for and issuing refund faster when ones issued due to there negligence

Mavyreen

Globehunters

1 year ago

Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.

Mavyreen

Globehunters

1 year ago

Hi! We have been investigating your case internally and as we have been informed from our customer service team, thatyou booking with KLM to Bangkok failed and the available flight was with loss of approx 3k. We offered alternative date at no extra cost but you requested to book one way flight with Emirates. We took confirmation from you and refunded the difference in the prise within 2 days. We are sorry that your experience is not the one expected. All the best!

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Trusted Customer

1 year ago

Date of purchase: 08/12/2023

Easy to use and the price for the flight was what I was expecting. The only problem I have is that lack of instructions for how to connect with the airline I have the ticket with! Chinese!!!

Mavyreen

Globehunters

1 year ago

Thank you very much for your feedback. We are sorry to hear that you you didn't get all the help you needed. We are confident that if you call our customer service they will be happy to assist you more. We wish you a safe flight! Much love, the Globehunters team!

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Mr Manav Tyagi

1 year ago

Date of purchase: 14/11/2023

What Mr Manav Tyagi said about Globehunters:

Brilliant Service

Mavyreen

Globehunters

1 year ago

Thank you very much for your feedback. We are happy to hear that you had a great customer service experience and we will give our compliments to our team. We wish you a safe flight! Much love, the Globehunters team!

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Mrs Wai Wong

1 year ago

Date of purchase: 25/10/2023

What Mrs Wai Wong said about Globehunters:

Service’s wasn’t great. No luggage check in wasn’t be clearly published. Until my transaction was completed then I realised that. On top of that I was given NO CHOICE if l cancelled the booking I...

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Mavyreen

Globehunters

1 year ago

Hi! Thanks for the feedback. We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

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Miss ELESIA NAMUNTILI

1 year ago

Date of purchase: 25/10/2023

What Miss ELESIA NAMUNTILI said about Globehunters:

NANKOLONGO

NOT VERY HAPPY ,HOW I WAS TREATED

Mavyreen

Globehunters

1 year ago

Hi! Thank you for your feedback. We have been investigating your case internally and as we have been informed from our customer service team, that you initially made a booking with Incorrect name and we couln't reach you on the phone or email. At the end we had to charge a cancellation fee as per your request and you are geting a full refund for the rest. We are sorry we couldn't; meet your expectations.

Miss ELESIA NAMUNTILI

1 year ago

HI Mavyreen ,yes only the surname was not included , and due that I was asked to pay 150 pounds for the addition ,which i couldn't afford so i had no choice .but to re request for a cancellation ,and for a cancellation so i had to pay 45 pounds .Which i was very disappointed

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Trusted Customer

1 year ago

Date of purchase: 07/11/2023

Great customer service

Mavyreen

Globehunters

1 year ago

Hi! Thank you very much for your feedback and your kind words! We wish you a safe flight! Much love, the Globehunters team!

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Mrs OLUWATOYIN ALEBIOSU

1 year ago

Date of purchase: 24/10/2023

What Mrs OLUWATOYIN ALEBIOSU said about Globehunters:

Ticket deferent to price

Ticket does not show advert , so I have pay £60 more.

Mavyreen

Globehunters

1 year ago

Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. Could you please explain more the issue so we can inverstigate it further?

Mrs OLUWATOYIN ALEBIOSU

1 year ago

I searched for the flight on Kayak platform, and your price also showed up . My details search was with 2 checking luggage SSP, after payment your receipt show that 2 checking luggage was not included and this was Virgin Atlantic ticket from London to Lagos Nigeria. Even your website is not in any way clear or stated otherwise order than your terms and conditions. For me I will not buy ticket from you again or encourage peppy to patronise you.

Mavyreen

Globehunters

1 year ago

Thank you very much for the information. We understand your concerns, but it's important to note that certain low-cost and special fare airline tickets may not include baggage allowance. We advise passengers to review the terms and conditions of their booking carefully.We sincerely apologize for any inconvenience caused.

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Trusted Customer

1 year ago

Date of purchase: 28/10/2023

I feel that the information on your website should be clearer as in other

I am very happy with your customer service, especially with the customer care provided by Charles.

Mavyreen

Globehunters

1 year ago

We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team and thanks for the feedback to improve the website. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.

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Trusted Customer

1 year ago

Date of purchase: 12/10/2023

Beware of baggage fees

I am not happy about this company. I am not saying it is a scam but it is certainly outright profiteering. I went on to Google Flights and searched for my route which involved 4 flights from UK to...

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Mavyreen

Globehunters

1 year ago

Trusted Customer

1 year ago

69ATAF

Trusted Customer

1 year ago

Mavyreen, what is your detect email?

Mavyreen

Globehunters

1 year ago

Hi Julie, we investigated your case internally. We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

Trusted Customer

1 year ago

Whilst I thank you for responding, your reply is misleading. I checked with each of the airlines involved and they all confirmed their baggage allowances and that they were included free of charge. Granted that the allowances were free of charge, how is it that you charged for each leg of the trip ie. 6 x £40 or £320? This is just profiteering. How is that each leg miraculously was the exact same amount of £40? What an amazing coincidence! It is insulting to try and hoodwink people with such a transparent money-grab. Your competitors were £43 more than your advertised price and that 100% included baggage allowance. I suggest that you deduct £43 from the amount I was forcibly charged, and refund me the difference of £277. Hiding behind poorly visible information online is a lame excuse and a reflection of the poor attitude Globehunters clearly have to your clients.

Trusted Customer

1 year ago

Drip-Pricing robbery No response? In light of King Charles's recent speech and specifically the habit of drip-pricing? You should be ashamed of yourselves. And YOU, whoever you are whose job it is to reply to these reviews, leave this toxic company and gain back your self respect, you can do better than work for these muppets.

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Mr Patrick Dwyer

1 year ago

Date of purchase: 28/10/2023

What Mr Patrick Dwyer said about Globehunters:

Will not recommend

The o ly company I have ever booked with that did not give you a luggage allowance for a long journey, it was not noticed that luggage was an extra payment of £90 was asked for when globetrotters...

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Mavyreen

Globehunters

1 year ago

We understand your concerns, but it's important to note that some airline fares do not include baggage, and this information is detailed in the "More Information" section on our booking page. We apologize for any confusion and encourage customers to review their booking details carefully to avoid any unexpected charges. We sincerely apologize for any inconvenience caused. If you require additional information, please don't hesitate to reach out to us via email at baggage@globehunters.com.

Mr Patrick Dwyer

1 year ago

Thanks for your reply, I have checked other travel agency's and there costs are similar to yours but with luggage allowances as normal, I will not change my views on your company. Patrick Dwyer.

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