Flight cancelled the next day but moneys taken from account. It took all day and numerous people to rectify the situation and staff seemed rude and dismissive, taking a “it’s not their fault” state...
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Mavyreen
Globehunters
1 year ago
We sincerely apologize for any inconvenience caused by your cancelled flight. While we strive to provide consistent and reliable service, we understand that situations like these can be frustrating. Your feedback is incredibly valuable to us as we work to enhance our processes and ensure a more seamless experience for all our customers. We truly hope for the opportunity to serve you again in the future and demonstrate the high standards of service we aim to uphold.
Fast helpful and friendly customer support. Got trip to Asia booked through them and very pleased from start to finish.
Mavyreen
Globehunters
1 year ago
We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.
Clear pricing, good communication and responsive to requests.
Good communication and responsive to requests, clear pricing and range of options.
Mavyreen
Globehunters
1 year ago
We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.
I was looking to travel to New York later this year. When I’ve travelled previously it has been with Virgin and I’ve booked direct through their website. For some reason flights for the dates I was...
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Mavyreen
Globehunters
1 year ago
Thank you for sharing your positive experience with us! We're thrilled to hear that our customer service met your expectations. Your compliments mean a lot to our team. Have a wonderful and safe journey ahead!
Nothing to complain about. Fine customer service and cheap
Most affordable fares I saw for my dates. Also, the customer service agent reached out to me personally when I wanted a refund for my Protection Plan and graciously complied. The tickets and refund...
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Mavyreen
Globehunters
1 year ago
Thank you very much for your feedback. We are happy to hear that you had a great customer service experience and we will give our compliments to our team. We wish you a safe flight! Much love, the Globehunters team!
Post booking there was a flight change that could have resulted in a higher fare, however, the assistant advised that Globehunters would take care of the extra cost which I thought was exceptionally...
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Mavyreen
Globehunters
1 year ago
We're so grateful for your positive feedback! It's wonderful to know that our team's efforts made your experience exceptional. Your compliments motivate us to continue delivering top-notch service. Have a safe and pleasant journey!
After my flight booking, I might have called Globe Hunter customer service 4-5 times, to confirm the booking details, get e-ticket issued again, insurance doc, check some flight specific info,
...
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Mavyreen
Globehunters
1 year ago
We sincerely appreciate your positive feedback and are delighted to learn that you had an exceptional customer service experience. We will certainly pass along your compliments to our dedicated team. Wishing you a safe and pleasant journey! With warm regards, the Globehunters team.
I encountered an issue with a booking that required a correction to the name. Despite making three calls to address this matter, each interaction yielded different advice.
During my first call,...
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Mavyreen
Globehunters
1 year ago
Hello, thank you for your feedback. We apologise for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We are truly sorry that this booking was an exception. We want to escalate this case internally and in order to do so we need your order number. Could you please share it and we will come back to you within 24 hours. Thank you in advance.
Mavyreen
Globehunters
1 year ago
Hi! Thank you for your feedback. We have been investigating your case internally and as we have been informed from our customer service team, thatyou initially entered incorrect name while booking online. We tried to help by contacting the supplier to get the name corrected - but since there are two airlines involved and its a change of complete surname - they have refused to do that. We are really sorry that you didn't have the expected experience with us. Best regards, The Globehunters team.
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