For being a very fun, family run, rather 'at-ease' company, the service you provide is incredibly professional and efficient. The interactions I've had have always been warm and friendly and your...
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Product reviews
Date of purchase: 06/05/2013
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Trusted Customer
Feefo Verified
13 years ago
Call center are always very franidly and polite.the products are always beyond my expctations..
Product reviews
Date of purchase: 06/05/2013
0
Share
Trusted Customer
Feefo Verified
13 years ago
Am never disappointed with the beauty, quality and speedy service! Keep up the good work!
Overall satisfactory. Would prefer seeing returns recorded on my account, not only in an email. Would prefer for company to repair its product.
Gemporia.com
Gemporia.com US
13 years ago
Thank you for recently taking the time to complete a customer satisfaction survey using Feefo.
At Gems we are always looking to deliver a fantastic shopping experience time and time again and to do that we have to listen to our customers comments and ideas. I have therefore passed on your comments to the relevant departments but can confirm that moving forward customers will be able to view their returns and refunds to make for a much easier and informed return process. We as of yet however have no date for the implementation of this service but do know how beneficial it will be.
Although not exactly what you have requested in that we handle our own repairs I can confirm that we do work very closely with two external jewellers in Birmingham who can handle a variety of jewellery servicing needs and we are always happy to liaise with them on your behalf.
I have also read with disappointment that a stone has fallen out of your Ethiopian Opal Sterling Silver Bracelet and would welcome you to either call me on 08456122000 or email me at Harvey.marvin@gems.tv to discuss it further. I will be more than happy to arrange a replacement for you as I have checked the availability and know that this is a possibility or if you would rather receive a refund then I can also arrange that to happen. Both options will see you receive a full reimbursement of your return p&p.
If you require any further assistance then please do not hesitate to contact me and I will be more than happy to help you.
Kind regards,
Harvey Marvin | Help team member
The Genuine Gemstone Company Limited | Eagle Road Studios, Unit 2D, Eagle Road, Redditch, Worcestershire, B98 9HF | www.tggc.com
T: +44 (0) 1527 406 100 | F: +44 (0) 1527 406 128 | Harvey.Marvin@gems.tv
My rating is between excellent and good only because there is never size 8. I can't state it's poor just because you do not carry my size. But I will say I have stop buying as much due to having to...
this is the friendliest, the best service people in any company. It is a pleasure to know you are getting quality gems at incredible prices and get great service to add to the experience. I wish I...
Gemporia offers the very best in stylish, affordable and responsibly made jewellery.
At Gemporia, we believe that beautiful jewellery shouldn’t cost the earth, nor should it be mass produced or run of the mill.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gemporia offers the very best in stylish, affordable and responsibly made jewellery.
At Gemporia, we believe that beautiful jewellery shouldn’t cost the earth, nor should it be mass produced or run of the mill.
