How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

FlyDirect Reviews

Displaying all 3,284 reviews

Mr J Mcdonald

Feefo Verified

4 years ago

What Mr J Mcdonald said about FlyDirect:

Brilliant no Gatwick hassle

The flights were all on time Crew very courteous I would certainly recommend Fly Direct

Nuria Arocas

FlyDirect

4 years ago

Thank you for your review. We are glad that you like our FlyDirect services to the Spanish sunshine. Yes, please... spread the word :)

Product reviews

Date of purchase: 11/06/2022

Trusted Customer

Feefo Verified

4 years ago

Not quite the perfect holiday !

Only a 2 hour delay both outward and return, and the chaos at passport control in Mallorca prevented a 5 star experience. Hotel good value and brilliant for kids.

Nuria Arocas

FlyDirect

4 years ago

Thank you for you review. Delays are out of our control, however we would like to apologise for the inconvenience caused. Otherwise, it seems like you had a family fun holiday in the sun!

Date of purchase: 11/06/2022

Trusted Customer

Feefo Verified

4 years ago

The joy of flying direct!

Aside from a short delay on departure, the service was efficient and friendly and the opportunity to 'fly direct' to holiday destinations is heavenly!

Nuria Arocas

FlyDirect

4 years ago

Thank you for your 5-star review! We totally agree with you, flying direct is just great! That's the way to go :)

Product reviews

Date of purchase: 04/06/2022

Trusted Customer

Feefo Verified

4 years ago

Very disappointed.

A 4 hour delay getting back to Guernsey with no information offered until the last hour, after getting up at 3 am to get to the airport two hours before the due departure time. We will not be booking...

Nuria Arocas

FlyDirect

4 years ago

Thank you for your review. With regard to the delay, there was a technical problem on the return flight, BA dealt with this as fast as they could and sourced a replacement plane. We genuinely think that is worth delaying the journey in order to keep our clients safe.

Trusted Customer

4 years ago

Many thanks for your reply. Whilst accepting that it is always vital to give safety the utmost priority, the fact that the plane had technical problems is not the issue, and is no one’s fault. The problem lies with the fact that no one informed us passengers of the situation until about one hour before we finally departed. There was a full plane load of very tired passengers at the gate , many of them children, not knowing how long they would be there. Your office was closed and many people were desperately trying to get information by phoning contacts in Guernsey without success. If we had been told of the situation, then the long wait for the replacement aircraft would have been much easier to bear. There was a failure of communication in this instance, something which should be an important part of your customer service.

Product reviews

Date of purchase: 05/06/2022

Trusted Customer

Feefo Verified

4 years ago

Excellent !

Nuria Arocas

FlyDirect

4 years ago

Happy clients, happy team!

Date of purchase: 05/06/2022

Trusted Customer

Feefo Verified

4 years ago

Excellent holiday .All questions answered quickly .

Yes we would travel with them again

Nuria Arocas

FlyDirect

4 years ago

Thank you for your review :) This is what we would like to hear, happy clients!

Product reviews

Date of purchase: 04/06/2022

Mr G Burton

Feefo Verified

4 years ago

What Mr G Burton said about FlyDirect:

excellent

easy check in good onboard service although a bit short of goods. lovely short flight .have already booked to go again in september

Nuria Arocas

FlyDirect

4 years ago

Thank you for your feedback. We are happy that your holiday unfolded well and that you had a wonderful time in Majorca. Safe travels in September!

Product reviews

Date of purchase: 05/06/2022

Mr T Leech

Feefo Verified

4 years ago

What Mr T Leech said about FlyDirect:

Fantastic amazing to have a direct flight fromGuernsey

Everything was made easy from booking to travel would definitely use fly direct again. Hoping we will have more destination options down the line. 😊

Nuria Arocas

FlyDirect

4 years ago

Thank you for your 5-star review! We are pleased that your holiday unfolded well and that you had a lovely time in beautiful Majorca. We are already looking into the possibility to add new destinations :)

Product reviews

Date of purchase: 05/06/2022

Trusted Customer

Feefo Verified

4 years ago

A few teething problems but great flight.

Great option to flydirect cutting out uk airports. Would like to be able to pre book seats on flight.We were the first flight from guernsey and aurigny made numerous errors on check in. Hopefully...

Nuria Arocas

FlyDirect

4 years ago

Thank you for the constructive feedback and understanding. We couldn't agree more with you, flying direct is the way to go!

Date of purchase: 05/06/2022

Trusted Customer

Feefo Verified

4 years ago

The plane did not have refreshments to purchase on the outward leg and very limited on the return. We were delayed by over 3 hours coming home.

Nuria Arocas

FlyDirect

4 years ago

Thank you for your review. We are pleased that you enjoyed sunny Majorca. With regard to the delay, there was a technical problem on the return flight, BA dealt with this as fast as they could and sourced a replacement plane. We genuinely think that is worth delaying the journey in order to keep our clients safe.

Product reviews

Date of purchase: 05/06/2022

Not received a review invite?

View all media (187)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

FlyDirect Reviews

MAJORCAMore reviews of this productView product websiteJourney time less than 2 hours What’s not to like I’ll go again asap

MAJORCAMore reviews of this productView product websiteBrilliantly convenient. Why would you not fly direct!

MAJORCAMore reviews of this productView product websiteAn expensive flight , but tolerable if it had gone well.

MEDITERRANEO HOTELMore reviews of this productView product websiteExcellent hotel and food . A wonderful experience for last five years

Msh Mallorca SensesMore reviews of this productView product websitelovely hotel but rooms are either up a lot of steps or up a short steep hill so not suitable for anyone with walking difficulties

PUERTO AZUL SUITESMore reviews of this productView product websiteGreat hotel very clean, fresh towels every day and amazing breakfast. Great location too

MAJORCAMore reviews of this productView product websiteThere appears to be staff shortages everywhere but the island was lovely.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?