I called for a quote for a Body Corporation insurance renewal the Agent that helped was was exceptional the way I was assisted as I had a lot of questions the guidance I received I can highly...
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Trusted Customer
Feefo Verified
4 years ago
They answered their phone straight away, answered questions thoroughly, easy and quick to get the insurance we needed.
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Bevan Sharp
Feefo Verified
4 years ago
What Bevan Sharp said about Flex Insurance:
+ and - !!
Contacted by email because the online quotation software was not functioning. Sent requested details by email and had a quotation VERY soon thereafter. UNFORTUNATELY dearer that our current insurer.
Miche
Flex Insurance
4 years ago
Hi Bevan, thank you for your feedback I will respond directly via email.
Regards
Miche
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Trusted Customer
Feefo Verified
4 years ago
If you make a commitment, honour it
Taken from an email I have just replied to from Flex saying they can no longer respond to my request to provide alternative pricing or policy options as the policy has now been renewed:
I'm...
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Miche
Flex Insurance
4 years ago
Good Afternoon,
Thank you for your feedback. It's disappointing to hear you did not receive a response to your email. Could you please advise whether you have received a response in the meantime. If not, could you please provide your email address so we can locate your questions and respond as a matter of urgency. I will also share your feedback with my team leader to review for coaching purposes.
Regards
Miche
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IS
Istvan
Feefo Verified
4 years ago
What Istvan said about Flex Insurance:
- missing renewal notice (received only after several requests);
- not receiving answer to my follow-up email question;
- significant (~17%) rise in premium not explained/justified;
Vicki
Flex Insurance
4 years ago
Hi Istvan
Thank you for your feedback.
It appears we had a few different email addresses for you which might be why you didn't receive renewal terms. I can confirm we now have the email address as per your request 04/01/2022.
On renewal multiple rating factors are taken into consideration, some examples include: the individual characteristics of a plan, location, claims in the area, the rise of catastrophes nationally has also impacted our reinsurance costs.
Regards
Vicki
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Trusted Customer
Feefo Verified
4 years ago
Professional and helpful
Michay was very helpful. She was able to answer all my questions and talked me through my options. Professional informative and friendly. I will recommended this insurance to others
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CH
Cathryn Hammond
Feefo Verified
4 years ago
What Cathryn Hammond said about Flex Insurance:
Excellent customer service
Listened to my questions, were patient and friendly. Went the extra mile and gave reassurance where needed.
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JA
James
Feefo Verified
4 years ago
What James said about Flex Insurance:
Great service
Prompt, cheap, good value for money
3
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Trusted Customer
Feefo Verified
4 years ago
I don't have a opinion at this stage as have not needed to make a claim as
I don't have a opinion as yet.
Rachelle
Flex Insurance
4 years ago
Thank you for taking the time to leave your review. We look forward to making sure your journey with us is seamless if you ever need to make a claim. Please always reach out if you have any questions. thank you, Team CHU
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Trusted Customer
Feefo Verified
4 years ago
Excellent product for my needs
Excellent product for my needs
Rachelle
Flex Insurance
4 years ago
We appreciate your feedback and taking the time to leave a review.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
