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Fischer Reviews | Customer Service Reviews for https://www.feefo.com/reviews/fischer-future-heat-uk-ltd | Feefo

Displaying all 3,677 reviews

Ravhel Hamilton

7 years ago

Date of purchase: 28/10/2014

What Ravhel Hamilton said about Fischer:

I can't answer this question specifically because we have had several contacts with them for different reasons, with different types and levels of service. Overall, we love the heaters, but find the...

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Lucy

Fischer

7 years ago

Good morning Ms Hamilton and thank you for your review!

We're so pleased to know that you love your Fischer heaters. We have sent a step - by - step guide in the post for you which should help when you come to changing the settings, however if you find that you struggle with anything or have any questions at all, you're always welcome to contact our Customer Care Team here in the office who will be happy to help you.

Thank you for choosing Fischer to heat your home!

Wishing you a very merry Christmas!

The Team - Fischer Future Heat UK Ltd

Mr & Mrs Marshall

Dunfermline in Fife

7 years ago

Date of purchase: 04/05/2017

What Mr & Mrs Marshall said about Fischer:

Absolutely ABYSMAL customer SERVICE

First of all a 3kw heater brackets were secured to a plaster board wall without using rawly plugs of any description. After a couple of months Lo n Behold the heater started to come away from the...

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Lucy

Fischer

7 years ago

Good afternoon Mr & Mrs Marshall and thank you for your feedback.

We're sorry to see you have chosen to leave a 1 star review - When you reported to us that the heater was coming away from the wall this was in fact well over a year after your installation. Had there been an issue with the installation, this would have become apparent much sooner than 1 year later. We informed you that a call out fee would be applicable and you advised that you would get back to us - since then we have heard nothing from you regarding this matter.

Please be assured that our Customer Care Team are always here to help so should you have any questions or queries you are very welcome to contact us here in the office on 0116 242 5533.

Wishing you a very Merry Christmas.

The Team - Fischer Future Heat UK Ltd

Mr & Mrs Marshall

7 years ago

Lol Fischer heat also contacted me to ask if they could provide us their energy and as I was telling them about the level of service I had received the guy hung up on mean do you call that good customer service??? But as I said in my earlier comment NO RAWL plugs were fitted to the brackets which were secured to a plaster board wall DOH cowboy installation . Since I carried out fixing them myself the brackets have not moved a single millimetre after a longer time period so it goes to show if the job is done right there are never anything to worry about. I reiterate installed by COWBOYS

Trusted Customer

7 years ago

Date of purchase: 01/05/2017

Location of heater in room.

I should have taken more time in which to make a decision about the position. of the heaters. The front room is cold by the window, whilst the door end is quite warm. I seldom use the one in the...

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Lucy

Fischer

7 years ago

Good afternoon and thank you for your feedback!

We last spoke to you earlier this year to see how you had been getting on with your Fischer heaters, regrettably you did not mention either the positioning or the split in the heater at this time, however we have now passed your details to our Technical Support Team who will be in touch with you shortly to discuss this matter further.

If there is anything further we can do to help or if you have any question, please give us a call here in the office on 0116 242 5533 and our Customer Care Team will be happy to help.

The Team - Fischer Future Heat UK Ltd

Mr E Watson

Bristol.

7 years ago

Date of purchase: 22/11/2016

What Mr E Watson said about Fischer:

Installation on time, quick and clean. Removal and disposal of old equipment efficient and trouble-free. All working well. I recommend Fischer Heat to anybody who will listen to me, particularly now...

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Lucy

Fischer

7 years ago

Good morning Mr Watson and thanks for your feedback!

It's great to know that you've been impressed with your Fischer heaters and that, now the cold weather has settled in, you have been kept cosy and really noticed the difference in your home.

Your details have been passed through to our Technical Support Team who will be in touch with you shortly to discuss the noise coming from your heaters.

Thank you for choosing Fischer to heat your home and have a very merry Christmas.

The Team - Fischer Future Heat UK Ltd

Mrs Blowey

7 years ago

Date of purchase: 23/11/2014

What Mrs Blowey said about Fischer:

From the time of ordering until installation completed the service was excellent.

Lucy

Fischer

7 years ago

Good morning Mrs Blowey and thank you for your review!

We're so pleased to hear that, from your initial contact through to your installation, you were well looked after and that your installation was completed with minimal disruption to yourself.

We're confident that you will enjoy the benefits of your Fischer heating system for many years to come. Should you have any questions in the future, our Customer Care Team will be happy to help, so please do not hesitate to get in touch with us here in the office.

Wishing you a very merry Christmas!

The Team - Fischer Future Heat UK Ltd

Gordon Smith

7 years ago

Date of purchase: 05/06/2017

What Gordon Smith said about Fischer:

prompt and efficient.

Explanation and demonstration of the produce very good. Fitting of heater at the described time and explanation of control, clear.

Lucy

Fischer

7 years ago

Good morning Gordon and thank you for your review!

We're delighted to hear that your installation was carried out professionally and efficiently and that our team made sure you were confident in using the wireless thermostats before leaving the property.

Our Customer Care Team are always on hand to help to please do not hesitate to get in touch with us should you have any questions or queries in the future.

Thank you for choosing Fischer to heat your home!

The Team - Fischer Future Heat UK Ltd.

Mr Higgs

7 years ago

Date of purchase: 15/10/2014

What Mr Higgs said about Fischer:

Installation service good @ work very well.

Lucy

Fischer

7 years ago

Good morning Mr Higgs and thanks for your review!

It's great to know that your installation was carried out professionally and efficiently and that you've been impressed with the performance of your Fischer heaters.

Should you require any assistance in the future, you are more than welcome to contact us here in the office on 0116 242 5533 and a member of our Customer Care Team will be happy to help you.

Thank you for choosing Fischer to heat your home!

The Team - Fischer Future Heat UK Ltd.

Mr Buffin

Gloucester

7 years ago

Date of purchase: 18/02/2014

What Mr Buffin said about Fischer:

Professional efficient

As replacement for. Night storage heaters savings on electricity as thermostactily controlled any queries answered quickly and efficiently would recommend

Lucy

Fischer

7 years ago

Good morning Mr Buffin and thank you for your 5 star review!

We're so pleased to hear that you have really felt the benefits of your Fischer heaters in the years since your installation and that when you've needed our help we've been able to get you back up and running as quickly as possible.

Our Customer Care Team are here to help Monday - Friday 8.30am - 5.30pm and from 9am - 2pm on Saturdays so please do not hesitate to get in touch with us should you have any queries in the future.

Thank you for choosing Fischer to heat your home!

The Team - Fischer Future Heat UK Ltd.

Trusted Customer

7 years ago

Date of purchase: 27/11/2014

Excellent product and service

Professional company who don't pressure you. Very good product that now keeps our conservatory very cosy.

Lucy

Fischer

7 years ago

Good morning and thank you for taking the time to leave your review here on Feefo!

It's great to hear that you have been pleased with the service you have received during your journey with us and that the heater we installed has kept your conservatory nice and toasty.

Should you have any questions or queries in the future, our Customer Care Team will be happy to help, so please do not hesitate to contact us here in the office.

Thank you for choosing Fischer to heat your home!

The Team - Fischer Future Heat UK Ltd.

Trusted Customer

7 years ago

Date of purchase: 06/04/2016

Nothing more to say

DISAPPOINTING

Lucy

Fischer

7 years ago

Good afternoon and thank you for your feedback.

We're sorry to hear that you have not been completely satisfied with your Fischer heaters - during your last contact with us back in May we had been trying to rectify the matter for you but we have not heard anything from you since.

If you would like to speak with our Technical Support Team, we are here in the office from 8.30am - 5.30pm Monday - Friday and we will be more than happy to assist you.

The Team - Fischer Future Heat.

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About Fischer

100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.

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01162425533

Fischer Future Heat UK Ltd, 22 Westwood Park Trading Estate, London, Greater London, W3 0TH, United Kingdom