Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Feefo Reviews

https://www.feefo.com
Rated
Exceptional

Reviews matter. Feefo verified reviews matter more.

Service
4.9
/5

5

4

3

2

1

65

2

0

0

2

69

ratings over the past year

Displaying all 3,318 reviews
Trusted Customer
12 years ago
Date of purchase: 24/07/2012
Feefo works!! and I look forward to the Retail roll out. *****************************
Feefo works!! and I look forward to the Retail roll out. *****************************
Merchant Logo
Feefo
Feefo
12 years ago
Thanks for the feedback. Let me know what I can do to help on the retail roll out side of things. Best regards Ed
0
Share
See full customer review
Trusted Customer
12 years ago
Date of purchase: 24/07/2012
It has really helped us to focus on Customer Service and bring in some changes.
It has really helped us to focus on Customer Service and bring in some changes.
Merchant Logo
Feefo
Feefo
12 years ago
Thanks for taking the time to come all the way to London on the hottest day of the year! I am glad it was worthwhile and you liked the Double Act of Bill and Ed. Sounds like a sitcom and occasionally felt like one too. Who said business had to be boring?! All the best Ed
0
Share
See full customer review
Trusted Customer
12 years ago
Date of purchase: 24/07/2012
FEEFO are straight forward, accessible and easy to deal with. FEEFO does what it says…
FEEFO are straight forward, accessible and easy to deal with. FEEFO does what it says on the tin and whilst there are tools out there which offer more intuitive reporting and analysis, the fact is...

Read all
Merchant Logo
Feefo
Feefo
12 years ago
Thank you for the feedback. No doubt we'll speak again over the next few days. Best wishes Ed
0
Share
See full customer review
Trusted Customer
12 years ago
Date of purchase: 24/07/2012
So far so good - however haven't really starting using it properly yet! Many thanks for…
So far so good - however haven't really starting using it properly yet! Many thanks for the day - much appreciated!
Merchant Logo
Feefo
Feefo
12 years ago
You were not alone in being at times "puzzled" by the explanation of categories. Luckily I now understand perfectly and will be happy to provide the buffer between you and the tech team when the time comes to make use of this feature! Best wishes Ed Ed
0
Share
See full customer review
Trusted Customer
12 years ago
Date of purchase: 24/07/2012
All comments in next box
All comments in next box
Merchant Logo
Feefo
Feefo
12 years ago
more to offset the considerable time and investment made in putting on the event... I shall make sure future "promotion" of such events is accurate. The Facebook thing is tricky: Facebook keep changing their code without telling us! It will be fixed today (again!). They certainly keep us on our toes, sadly this being out of our control. Best wishes Ed
0
Share
See full customer review
Trusted Customer
12 years ago
Date of purchase: 24/07/2012
So simple
So simple
Merchant Logo
Feefo
Feefo
12 years ago
I don't normally take being labelled "so simple" in the right way, but in this context I do! Best wishes Ed
0
Share
See full customer review
Trusted Customer
13 years ago
Date of purchase: 31/08/2011
Its good for realistic comments but sometimes customer comments are not justified and are left…
Its good for realistic comments but sometimes customer comments are not justified and are left without contacting us. It can be good that we contact these customers then to help and try to please...

Read all
Merchant Logo
Feefo
Feefo
13 years ago
You raise some good points and have shown me that you are not aware of several options to amend the XML feed with some parameters to deal with the issues you mention. If there are less than a specified number of feedbacks, you can opt to display "service" instead, or no reviews at all until you have enough to be "credible". That said, it is likely that the one example you have may be anecdotal and of course we don't know how many people will buy more because there are reviews. Typically the conversion rate will rise by between 6 & 16%. I hope this reply helps and we'll be happy to provide the parameter code to deal with the issue raised. All the best Ed Lennox
0
Share
See full customer review
Trusted Customer
13 years ago
Date of purchase: 31/08/2011
Very good.
0
Share
See full customer review
Trusted Customer
13 years ago
Date of purchase: 31/08/2011
Excellent support systems, thanks!
0
Share
See full customer review
Trusted Customer
13 years ago
Date of purchase: 31/08/2011
i've been very impressed with the service we receive and Ed has been a very…
i've been very impressed with the service we receive and Ed has been a very proactive and efficient member of your team
0
Share
See full customer review
Not received a review invite?
About Feefo
Feefo helps both consumers and businesses make the right decisions.    Founded in 2010, Feefo works with 6,500+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite verified customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.    We are proud to work with companies, large and small, from household names to local heroes.
Read all
020 3362 4209
Feefo Barn, Heath Farm, Heath Road East, Petersfield, Hampshire, GU31 4HT, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Feefo Ecolabels

Feefo-Sustainability Eco Labelempowered-employees Eco Labelgives-to-charity Eco Labelliving-wage Eco Label

These badges verify that Feefo’s environmental claims are clear and accurate, so you can be sure you’re shopping sustainably. Developed in partnership with Ethy.

See other badges
Why trust Feefo reviews?

Learn more about Feefo
About Feefo
Feefo helps both consumers and businesses make the right decisions.    Founded in 2010, Feefo works with 6,500+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite verified customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.    We are proud to work with companies, large and small, from household names to local heroes.