non existant, thought we were scammed, after a month of waiting only got a reply after posting a negative review. up to that point all communication was ignored.
Product
Fansonline
1 month ago
We’re very sorry to hear about your experience and understand how concerning this must have felt.
Your order was placed as a pre-order item, with an estimated arrival of early June clearly indicated on both the product listing and your order confirmation email. Once stock arrived, your order was dispatched on 9 June and delivered on 12 June.
We can see that two enquiries were submitted through our system, and automated updates were sent in both cases. As we did not receive a follow-up response, the tickets were automatically closed, as this usually indicates the information provided was helpful. However, we understand this may not have fully resolved your concern and apologise for any frustration caused.
We appreciate your feedback and are sorry we did not meet expectations on this occasion, however are happy you are now in receipt of your order and within the initial ETA timeframe advertised for that pre-order 😊.
Product reviews
Product
Fansonline
1 month ago
We’re very sorry to hear about your experience and understand how concerning this must have felt.
Your order was placed as a pre-order item, with an estimated arrival of early June clearly indicated on both the product listing and your order confirmation email. Once stock arrived, your order was dispatched on 9 June and delivered on 12 June.
We can see that two enquiries were submitted through our system, and automated updates were sent in both cases. As we did not receive a follow-up response, the tickets were automatically closed, as this usually indicates the information provided was helpful. However, we understand this may not have fully resolved your concern and apologise for any frustration caused.
We appreciate your feedback and are sorry we did not meet expectations on this occasion, however are happy you are now in receipt of your order and within the initial ETA timeframe advertised for that pre-order 😊.
Super impressed with the speed and efficiency of Fans Online, being in a remote location south of Perth we are use to delays and slow deliveries, our order arrived super quick, packed well and left...
Efficient service, great price and they delivered promptly.
Product reviews
Date of purchase: 19/05/2026
0
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DP
Darren Platt
Feefo Verified
AUS
1 month ago
What Darren Platt said about Fansonline:
Easy to deal with and quick postage.
Product reviews
Date of purchase: 22/05/2026
0
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JM
john matthews
Feefo Verified
AUS
1 month ago
Product reviews
Date of purchase: 05/05/2026
0
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Trusted Customer
Feefo Verified
1 month ago
efficient, timely.
Product reviews
Date of purchase: 06/05/2026
0
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Trusted Customer
Feefo Verified
1 month ago
I reached out to fans online with a query before making my decision to purchase, their response was fantastic, got back to me with a speedy response and answered all my questions. This really helped...
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
