I reached out to fans online with a query before making my decision to purchase, their response was fantastic, got back to me with a speedy response and answered all my questions. This really helped...
Not willing to make a refund once we saw that the fan blades don't look like timber. Needed to open the box to understand that, as they look much more like timber on the online photo. Very...
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Product
Fansonline
19 hours ago
Thank you for your feedback — we’re sorry to hear that the product didn’t meet your expectations.
We do understand that online shopping can sometimes feel different from seeing a product in person. However, as part of our returns policy, we’re unable to accept items that have been opened. This ensures that every customer receives a brand-new product in a sealed box and the same experience you initially received.
That said, we do recognise that a change of mind can happen. In this case, our team offered an alternative solution by providing white blades to better match the other white fans in your home. We haven’t yet heard back from you regarding this option. As we have limited stock of spare blades available, we encourage you to reach out to our team if you would still like to proceed with this solution.
We’d love to help you find an outcome that works for you, so please don’t hesitate to get in touch.
Product reviews
Product
Fansonline
19 hours ago
Thank you for taking the time to share your feedback. We’re sorry to hear that the fan did not meet your expectations.
We’d like to clarify that our product listing includes multiple images in the gallery that accurately show the beechwood colour of the blades across different angles and lighting, which we feel provides a true representation of the product. Additionally, the listing does specify that the blades are made from ABS material rather than solid timber. It’s also worth noting that colours can appear differently depending on individual screens, monitors, and display settings (such as brightness, resolution, and DPI), which can sometimes affect how finishes are perceived online.
That said, we genuinely appreciate your feedback. We understand that expectations can differ, and your comments have highlighted an opportunity for us to improve. As a result, we will be reviewing our product content to make the ABS material more explicit in the description to ensure it is even clearer for future customers.
Extremely poor. Washing their hands of SMART issue.
Product
Fansonline
4 days ago
We’re really sorry to hear about your experience and understand how frustrating this must be.
The SMART module is packaged inside the box and is intended to be installed together with the fan to enable its smart functionality. It’s possible that the packaging may have been damaged in transit, and the module may have become dislodged or misplaced - although we cannot confirm this at this stage.
That said, we’re committed to making this right. Our team is already in contact with you and actively working towards a resolution as quickly as possible.
Product reviews
Product
Fansonline
4 days ago
We’re sorry to hear that the product hasn’t met your expectations and understand your frustration.
The SMART functionality relies on a module that is included within the packaging and needs to be installed along with the fan for it to connect and sync with the app. If the module isn’t installed or has been misplaced - the fan will not operate as a SMART device.
We certainly understand your concerns regarding value, and we want to ensure you receive the full benefit of the product as intended. While we're unsure of what transpired, our team is currently working with you to resolve this issue by arranging replacements.
We appreciate your patience.
Product
Fansonline
4 days ago
We’re sorry to hear that the product hasn’t met your expectations and understand your frustration.
The SMART functionality relies on a module that is included within the packaging and needs to be installed along with the fan for it to connect and sync with the app. If the module isn’t installed or has been misplaced - the fan will not operate as a SMART device.
We certainly understand your concerns regarding value, and we want to ensure you receive the full benefit of the product as intended. While we're unsure of what transpired, our team is currently working with you to resolve this issue by arranging replacements.
We appreciate your patience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
