How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,963 reviews

Trusted Customer

Feefo Verified

10 months ago

Not had to use them but reasonably priced

Angel

ExoticDirect

10 months ago

Hello, Thanks for the five star feedback, it means a lot. Kind Regards Exotic Direct Team

Trusted Customer

Feefo Verified

10 months ago

Happy

Quick to respond, Reasonable rates for cover.

Angel

ExoticDirect

10 months ago

Hello, Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this. Kind regards Exotic Direct Team

Mrs Debbie Wimshurst

Feefo Verified

Brighton

10 months ago

What Mrs Debbie Wimshurst said about ExoticDirect:

Really good insurance company

Angel

ExoticDirect

10 months ago

Hello, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service :)

Mrs Jane Kirk

Feefo Verified

11 months ago

Amy

ExoticDirect

10 months ago

Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

Trusted Customer

Feefo Verified

1 year ago

Great company

Friendly service Easy to deal with any issues.

Amy

ExoticDirect

1 year ago

Hello, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. Kind regards The Exotic Direct Team

Mrs Zaynab Khan-Dyer

Feefo Verified

Blackburn

11 months ago

What Mrs Zaynab Khan-Dyer said about ExoticDirect:

So simple

Easy and straight forward. All renewal documents emailed to me, quickly scanned for policy number check and payment schedule. Moved to the folder holding all documents for my pet

Catherine

ExoticDirect

11 months ago

Hello, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. Kind regards The Exotic Direct Team

Miss Ingrid Dickinson

Feefo Verified

Leeds

11 months ago

What Miss Ingrid Dickinson said about ExoticDirect:

Fairly easy to sort out my enquiry out helpfull

Amy

ExoticDirect

11 months ago

Hello, Thanks for taking the time to leave feedback, it's much appreciated. Kind regards The Exotic Direct Team

Ms Gillian Prime

Feefo Verified

Stockport

12 months ago

What Ms Gillian Prime said about ExoticDirect:

Brilliant pet insurance company

Claims are processed quickly and efficiently, with helpful updates along the way. All of the staff who deal with your calls are so helpful and always friendly. This company has been a godsend to me...

Amy

ExoticDirect

12 months ago

Hello, Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team and claims department will be so happy to hear this. Kind regards The Exotic Direct Team

Trusted Customer

Feefo Verified

1 year ago

top of the tree insurer for me .

first time iv ever used a claim with a pet insurer and im amazed how fast the process was from start to end and good call staff always helpfull . many thanks for everthing .

Amy

ExoticDirect

12 months ago

Hello, We aim to make claiming with us a better experience than with insurance providers and are so pleased to hear its working. Many thanks. Kind regards The Exotic Direct Team

Mrs Michelle Smith-Whelan

Feefo Verified

Northampton

1 year ago

What Mrs Michelle Smith-Whelan said about ExoticDirect:

Have received good service, and always been kept in the loop

Amy

ExoticDirect

1 year ago

Hello, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards The Exotic Direct Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo